CoronaRecruiter
the smart solution for Corona jobs

Manager, Service Delivery

Company: Spectrum
Location: San Diego
Posted on: February 17, 2017

Job Description:

Client Reference Code: 188641-1 Provide direction and leadership to enable a professional on-boarding experience for coax and fiber commercial customers. This role will be a critical link between local field operations, shared services teams, operating groups and corporate services. This person must have an excellent ability to influence internal and external key stakeholders and build consensus. Develop and maintain strong relationships with all sales channels, technical operations, construction, dispatch, care, network operations center (NOC) and engineering. Responsible for analysis and monitoring of on-boarding performance metrics (site surveys, installation timeframes, completion rates), assessing workforce capacity requirements, identifying training needs, aiding in new project launches and interfacing with external customers. MAJOR DUTIES AND RESPONSIBILITIES Develop and maintain a collaborative working relationship with key stakeholder within the key market area (KMA), shared services, operating groups and corporate services Understand and support local KMA budget, strategic initiatives and annual goals Excellent ability to manage multiple projects at one time, prioritize and organize effectively, show judgment to make decisions and solve problems under pressure Ensure project timelines are met on both coax and fiber projects Implement and maintain agreed upon policies, processes and procedures Evaluate work load and capacity planning as it relates to customer delivery dates Customer interface during on-boarding process of fiber and large coax projects, work closely with sales support and service activation teams Engage with sales, sales engineers and network engineers to understand network designs, service level agreements and delivery dates to meet customer expectations Partner with the carrier and large complex fiber project management team and assist with coordination of local resources, both in-house and contractor Oversee the ordering of equipment, processing of capital requests and purchase orders; monitor inventory of customer premise equipment Ensure the NOC and other network support teams have all necessary information for the turn-up and ongoing support of fiber customers Monitor daily install status and completion rates; work with technical operations to maintain established targets Monitor site survey status; work with construction to maintain established targets Monitor installation days out; work with dispatch to maintain established targets Monitor pending and rescheduled installs; work with day-of-install and service activation departments to maintain established targets Monitor additional metrics as identified Check quality of select installs, trouble calls on installs and repeats to identify chronic issues Coordinate required training between corporate and KMA for network technicians and installers Provide input to the product development team on field impact and on-boarding launch requirements for new products Proactively communicate to all key stakeholders Perform other duties as requested by supervisor REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to analyze and interpret data Ability to multitask in a role with little supervision and many demands from various business units Ability to communicate orally and in writing in a clear and straightforward manner Ability to communicate with all levels of management and company personnel Ability to define key performance indicators / metrics Ability to document, prepare and present data-driven presentations Ability to show judgment and initiative and to accomplish job duties Ability to supervise and motivate others Technically capable to define specific product requirements Technical understanding of service providers/MSO network architectures and technologies Cross-functional management skills Knowledge of broadband coax and optical products and services Knowledge of process and project management in a Broadband business Knowledge of all

Keywords: Spectrum, Corona, Manager, Service Delivery, Sales, San Diego, California

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Sales Jobs


Merchandise Associate
Description: At The TJX Companies, Inc., our mission is to exceed the expectations of our customers, every day. We strive to deliver exceptional value in an atmosphere thats friendly and fun. To accomplish
Company: Marshalls
Location: Carlsbad
Posted on: 02/23/2017

Outside Sales Consultant
Description: Overview:Be a part of the creative and exciting beauty industry CosmoProf is searching for an experienced and dynamic sales professional to serve our salon clientele in Southern California Territory (more...)
Company:
Location: San Diego
Posted on: 02/23/2017

Need Customer Service Reps to Work From Home!
Description: We are currently seeking the Right Individuals to grow with our expanding Team
Company:
Location: San Diego
Posted on: 02/23/2017


B2B Sales Representative
Description: Summary: We are looking for successful, energetic and goal oriented inside sales professionals to join our growing team. Reliant supports its staff by marketing aggressively to our target demographic (more...)
Company:
Location: San Diego
Posted on: 02/23/2017

Merchandise Associate
Description: At The TJX Companies, Inc., our mission is to exceed the expectations of our customers, every day. We strive to deliver exceptional value in an atmosphere thats friendly and fun. To accomplish
Company: Marshalls
Location: Chula Vista
Posted on: 02/23/2017

Soft Sales Agent Telecommute - Start Today
Description: We are one of the fastest growing teams in the country.... If Your coachable and willing to follow the best mentors and coaches in the industry We can
Company:
Location: San Diego
Posted on: 02/23/2017

Customer Service Representative
Description: NOW HIRING National Health Benefits company looking for bright intelligent
Company:
Location: San Diego
Posted on: 02/23/2017

Merchandise Associate
Description: At The TJX Companies, Inc., our mission is to exceed the expectations of our customers, every day. We strive to deliver exceptional value in an atmosphere thats friendly and fun. To accomplish
Company: Marshalls
Location: Redlands
Posted on: 02/23/2017

Healthcare Agents - Add Dental to your Resume
Description: We are currently looking for professionals to work with our 22 year old Health and Dental Company. Requirements:
Company:
Location: El Cajon
Posted on: 02/23/2017

Merchandise Associate
Description: At The TJX Companies, Inc., our mission is to exceed the expectations of our customers, every day. We strive to deliver exceptional value in an atmosphere thats friendly and fun. To accomplish
Company: Marshalls
Location: San Diego
Posted on: 02/23/2017

Log In or Create An Account

Username:
Password:
 

Forget password?


Find us on Facebook

Find us on LinkedIn

Get the latest California jobs by following @recnetCA on Twitter!

Corona RSS job feeds