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Office Team Member / RouteMaster

Company: Grapeline Wine Tours
Location: Temecula
Posted on: November 18, 2021

Job Description:

Seeking an Office Team Member with a hospitality focus, excellent multi-tasking and organizational skills, and a friendly, phone demeanor to work part-time or full-time for a prominent Temecula-based company that offers wine tours and transportation services. Excellent written and verbal communication skills and strong attention to detail are a must. Hours Thursday thru Monday. Benefits offered at 32 hours/week.The Office Team Member/Weekend RouteMaster is an administrative role which supports the daily operations of two sister companies, Grapeline Wine Tours and Stryder Transportation, via organization, communication, phone support, and administrative activity. This position reports to the Temecula Office Manager.Essential Duties and Responsibilities:The Office Team Member/RouteMaster carries out responsibilities in the following functional areas:Office Support & Administration

  • Check emails, respond to general inquiries, answer phones and interface with guests, prospective guests, winery partners and co-workers.
    • Prepare and update daily paperwork for staff; review and update guests, reservations, and arrangements with partner wineries and vendors for all branches.
      • Answer phones, send emails, and perform basic administrative tasks, as needed/directed to support the General office staff through the upcoming week.
        • Assist managers and colleagues with support and assistance via general administrative activitiesWeekend RouteMaster
          • Oversees Tours and Transportation services on weekends, acting as a central hub for the day's assignments
            • Coordinates between guests and field staff
              • Monitors activity and location of field staff throughout the day
                • Trouble-shoot unexpected circumstances in the field, such as late guests, vehicle issues and other field complications
                  • Alerts management as needed
                    • Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material. Familiar with a variety of the field's concepts, practices and procedures.
                      • Ability to effectively communicate via phone and email ensuring that all duties are completed accurately and delivered with high quality and in a timely manner.
                        • May direct and lead the work of others. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected.
                          • Organization
                            • Maintain contact lists
                              • Provide information by answering questions and requests
                                • Handle multiple projects
                                  • Carry out administrative duties such as filing, copying, scanning etc
                                    • Communicate effectively
                                      • Compose emails on behalf of other office staff and/or the Company
                                        • Handle sensitive information in a confidential manner
                                          • Plan and Prepare daily tours coordinating with guests, vendors, and staff to ensure the day is both planned and executed well.
                                            • Coordinate with other key contacts to synchronize the efforts of scheduling, management, and the fleet or host departments. Communicate impending issues, as you see them.Skills
                                              • Proven admin or assistant experience
                                                • Knowledge of office management systems, particularly Google Drive
                                                  • Excellent time management skills and ability to multitask and prioritize work
                                                    • Attention to detail and problem solving skills
                                                      • Excellent written and verbal communication skills
                                                        • Strong organizational and planning skillsRequired Experience and Qualifications
                                                          • Inherently a strong communicator, problem solver, and relational
                                                            • Possess a strong ethical business attitude
                                                              • Naturally confident, trustworthy, fun, motivated, optimistic, and coachable
                                                                • Possess confidentiality of sensitive data, tactful, diplomatic, and hardworkingWork EnvironmentThe position will work in a professional office environment.The physical demands described below are representative of those that must be met by the Route Master to successfully perform the essential functions of this job:
                                                                  • Bend, lift, carry, climb, push, stand, sit, walk, hear, and speak.
                                                                    • Tolerate exposure to heat, cold, dust, humidity, and noise.This is a non-exempt, part-time or full-time position with an expected 24-40 hours per week including weekends. The position is based in Temecula but will service all geographic regions of the two divisions via phone and email.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Job Type: Part-time or Full-timePay: $16.00 - $18.00 per hourJob Types: Full-time, Part-timePay: $16.00 - $18.00 per hourBenefits:
                                                                      • 401(k)
                                                                      • Health insurance
                                                                      • Paid time offSchedule:
                                                                        • 8 hour shift
                                                                        • Day shift
                                                                        • Weekend availabilityEducation:
                                                                          • High school or equivalent (Preferred)Experience:
                                                                            • Customer service: 1 year (Preferred)Work Location: One location

Keywords: Grapeline Wine Tours, Corona , Office Team Member / RouteMaster, Administration, Clerical , Temecula, California

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