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Veterinary Receptionist

Company: AAA Animal Hospital in Corona
Location: Corona
Posted on: November 19, 2022

Job Description:

We are looking for an experienced veterinary receptionist to join our team. Experience with Avimark a plus. Veterinary Knowledge/Client Education Can answer client's inquiries about basic animal care questions and routine procedures Can educate clients on over-the-counter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales Can guide client' to make appropriate decisions regarding optimum pet care Admitting/Discharging Patients/Cash Handling Can admit patients and handle medical records entries accurately Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates Can handle client/patient transfers with ease Can prepare client invoices for services performed Can accurately handle payment transactions Can accurately and empathetically communicate estimates/treatment plans to clients Hospitality Can bond with clients during interactions. Can keep the front desk a positive area even in the event there is a client wait time Schedule Management Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen Computer Knowledge/Telephone Skills Receives and relays telephone, fax, and email messages accurately and promptly Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system Can Enter and update client and patient information into practice computer software Has good computer skills and shows accuracy in inputting details Personal Conduct/Attitude/Teamwork Can maintain positive, cooperative relationships with other employees Can display tact and respect with team members even when busy or hectic Feel and express a genuine liking for animals and their owners and for working in an animal care field Client Communication Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time Can greet clients with poise and natural effort Can outline costs and fees in a positive light while supporting hospital payment policies Can turn future clients (phone-shoppers) into clients through relationship building and bonding Can easily remember clients and patients names and uses them Can handle client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements Facility Maintenance Can maintain a professional/welcoming appearance of the front office through cleaning and organization Can offer proper upkeep for and troubleshoot office equipment including pc's, telephones, copiers, and fax machines Organization/Time Management Can work almost constantly in the presence of other staff members and clients Understands and carries out oral and written directionsJob Types: Full-time, Part-timePay: From $15.00 per hourBenefits: Employee discount Paid time offSchedule: 4 hour shift 5x8 8 hour shift Day shift Monday to Friday On call Weekend availabilityExperience: Veterinary Office: 2 years (Required) Avimark Software: 1 year (Preferred)Shift availability: Day Shift (Preferred) Night Shift (Preferred)Work Location: One location

Keywords: AAA Animal Hospital in Corona, Corona , Veterinary Receptionist, Administration, Clerical , Corona, California

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