Temecula/Vail Lake KOA - Assistant General Manager/Front of House - 2021
Company: KEI Outdoors
Location: Temecula
Posted on: April 8, 2021
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Job Description:
Description:The Temecula/Vail Lake KOA is an outdoor campground
destination looking for an enthusiastic person to join our team as
the Assistant General Manager. Located in beautiful Southern
California among a grove of oak trees, we are a year-round park
offering camping close to the Temecula wine country, beautiful Vail
Lake, and miles of mountain bike, horse, and hiking trails. Our
goal is to create a great camping experience for our guests by
offering excellent customer service. If you enjoy meeting new
people, working in a fun yet challenging environment, and helping
families create memories to last a lifetime we want to talk to
you!Our Assistant General Manager's primary responsibility lies in
ensuring our guests have a great camping experience through
effectively managing all aspects of their stay. This includes
reservations & registration, the camping experience while on the
park, and the accommodation offerings available, essentially the
Front of House experience. Excellent customer service and problem
resolution is a key component to success as well as effective
management and communication with staff. We are looking for someone
who has experience in training employees and is enthusiastic about
creating memorable experiences!Administrative tasks: Work with GM
to coordinate weekly department heads meeting Meet with GM
individually once per week Help disseminate information on project
plans, policy changes and other information from GM and KEI
Supervise the daily/weekly scheduling and approvals of Front Desk,
Guest Service and Housekeeping staff Assist GM/other department
heads with scheduling and approvals as necessary Schedule
Safety/other trainings for staff Review/approval of monthly expense
reports for Front Desk/Guest Service/HousekeepingManagement
Responsibilities: Main areas of focus are campground occupancy,
scheduling, employee staffing and problem solving Oversee the
recruitment and hiring of staff for Front Desk/Guest
Services/Housekeeping staff Oversee the orientation and training of
new hires for Front Desk/Guest Services/Housekeeping staff
Continual development of staff Conduct employee disciplinary
actions for Front Desk/Guest Services/Housekeeping Assist with
disciplinary actions for other departments when needed Conduct
bi-annual or quarterly department head/employee reviews for Front
Desk/Guest Services/Housekeeping staff Follow up on HR tasks Act as
on-site decision maker when the GM is not present Have knowledge of
all job duties for Front Desk/Guest Service/Housekeeping Primary
responsibility for resolution of Customer Service issues/complaints
Adheres to company purchasing policy.Requirements:Working hours:
Full-time - 40/week Salaried Wednesday - Sunday or Thursday -
Monday work schedule (must include minimum of one weekend day)
Daily hours lean to the evening with scheduled hours ending between
6pm-8pm depending on the seasonSkills Required Proficient in
Microsoft Office and other internet applications Two-year
management experience in Tourism/Hospitality Associates degree or
higher Demonstrated experience in staff training Ability to lift
50lbs Sit/Stand for long period of time Hold a valid Driver's
licensePreferred Skills Bi-lingual is valued Organized
Interpersonal communication skillsSuccessful candidates are
eligible for subsidized health care after 60 days and Simple IRA
participation after completed milestones. Salary considerations
will be discussed during the interview process and previous
experience will be taken into consideration.PM21 PI131868256
Keywords: KEI Outdoors, Corona , Temecula/Vail Lake KOA - Assistant General Manager/Front of House - 2021, Executive , Temecula, California
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