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Glen Ivy - Massage Treatment Manager

Company: Glen Ivy Hot Springs Inc
Location: Corona
Posted on: November 13, 2021

Job Description:

The Massage Treatment Manager oversees the experience of all Glen Ivy guests, from the initial greeting to the warm farewell. He or she will manage the daily work habits and operations of the Massage Therapists, as well as assist in daily oversight of the Spa Concierge, Spa Attendants, Estheticians and Nail Technicians. Promotes the core values of the company and embodies the vision, mission, values and commitments it stands for. The Massage Treatment Manager will guide the team into a vibrant, accountable group with a high sense of urgency and guest focused sensibility by leading the team with hands-on approach and high-visibility. The Massage Treatment Manager will ensure the Massage buildings are clean, well-stocked and beautifully merchandised.About Glen Ivy:We pride ourselves on being everyone's resort. A destination like no other. Whatever you come for: a day with friends or family, a wellness escape, top therapeutic treatments, healthy food or our beautiful pools and lush landscape, the team at Glen Ivy-- - guarantees to make your day special, seamless and above all unforgettable.Benefits/Perks at Glen Ivy:Resort privileges- employees get in for free!Friends and Family Resort rate50% off services30% off retailBirthday gift card12 weeks of summer giveawaysPaid sick time1.5 pay on select holidaysMedical/Dental/Vision/Life insurance (FT/PT only)401k benefitsHours of operation:Monday-Thursday 9am-5pmFriday-Sunday 9am-9pm (June 11- October 10)Education/Training: High School diploma required. Some college preferred, with a concentration in Hospitality Management a plus, CPR Preferred. Current license in Massage Therapy or Cosmetology preferred but not required. Member of a professional organization such as ISPA, ABMP, AMTA, PBA, or NCEA preferred.Experience:1-2 years hospitality experience preferred1-2 years Management experience preferredResort/Spa experience, a plusExperience with POS software, a plusEssential Duties & Responsibilities:Guide and train staffAssist in training on product knowledge, brand identity, general Resort information and Sales techniquesSupport and nurture employees in developing their skillsManage and motivate the team to meet/exceed daily, weekly and monthly goalsMaintain knowledge of current trends in the massage/resort/wellness industries and share with the teamEnsure the team attends required meetings: sales, safety, monthly dept., and participate as neededAssist in the interview process; interview potential staff and complete necessary paperwork to fill open positionsAddress inter-department compliance issues, with the assistance of the Spa Manager when appropriateAssist in overseeing physical inventories and regular cycle countsWork with Warehouse and Purchasing Coordinator to ensure all products are ordered and receivedWork closely with vendor partners and ensure the dynamic of the relationship remains strongEnsure staff is able to take proper lunch breaks and provide coverage as needed for BreaksAdjust and maintain the schedules of employeesConstant review of profitabilityCollaborate with all DepartmentsAssist in other Spa Service areas and work closely with all leadersRespond to guest concerns in a professional and compassionate mannerMonitor and report guest count throughout the day and recommend/make adjustments to staffing levels as neededSend out Spend per Guest (SPG) and Massage initiatives at designated timesLead or participate in the morning kick-off meeting.Prepare staff for the day ahead in a manner that is positive and that encourages camaraderiePerform Room checks and document violationsCreate, edit and update Glen Ivy Way documentsOpening and Closing Manager duties as neededWeekly or daily Update and recap to Director of Spa on Massage itemsCompletion of Purchase ordersSelection and purchasing of all retail and professional inventory for the MassageMotivation of staff and management of staff incentivesArea walks for stock and cleanlinessAssist in the delivery of the Marketing Calendar initiativesCommunication to staff any and all pertinent informationAttend trade showsParticipate in the Quarterly department meetingsAdditional Duties & Responsibilities:Keep a with pleasure attitudeOptimize room utilization to increase the profitability of spa servicesKeep record of treatment room equipment maintenance/inventoryPost positive guest comments from survey for employees to reviewApprove/deny employee time off based on business needsMeet labor budgetDeliver routine coaching, performance improvement plan counseling's and corrective actionsEnsure current licensing, continuing education and license renewals are up to dateUnderstand and support skincare retail sales minimumsOversee product control using the first in first out policyComplete service provider's Balanced Score CardsUpdate quarterly schedule alignment based on Balanced Score Card number within the job familiesVisit service buildings continuouslyBuild and maintain strong relationships with individual employeesAssist in any activity deemed necessary for the normal operations of the service provider departmentsMaintain appropriate decorum, appearance and professionalism at all timesFollow all company guidelines, procedures, and safety requirementsEmployee recognitionAct as Manager on Duty as neededAddress guest concerns with employees and log on the infractions logPerform massage and body services as needed (if licensed)Be familiar with Service Protocols.This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

Keywords: Glen Ivy Hot Springs Inc, Corona , Glen Ivy - Massage Treatment Manager, Executive , Corona, California

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