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Senior Manager, Strategic Implementation Execution

Company: Kforce Technology
Location: Corona
Posted on: November 15, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client that is seeking a Senior Manager, Strategic Implementation Execution in Corona, CA. Summary: The Senior Manager, Strategic Implementation Execution leads advancing the Contact Center Systems & Applications (CCSA) delivery and implementation of new systems, processes and/or programs that enable consumer experience and service strategy. In this role, the Senior Manager partners with team members and stakeholders to improve the delivery of the CCSA portfolio. The Senior Manager takes ownership of initiatives to enable improvements, collaborate effectively with cross-functional business and technology teams to solve problems and implement new solutions. Includes the planning, tracking, and delivering of projects both (tactical and strategic), communication, risk analysis, quality assurance, team management, and implementation of highly visible, sensitive, and multi-faceted projects. Identifies and resolves issues related to projects. Ensures assigned projects are delivered within scope, schedule, budget, and quality levels are consistent with partner/customer expectations. While successfully delivering the CCSA portfolio, partner with the Sr. Director of Strategic Implementation & Client Engagement, to transform the organization to an Agile (SAFe) way of working. Essential Functions of the Senior Manager:

  • As part of the CCSA leadership team, work to identify strategic opportunities, improvement ideas and potential risks across team/portfolio
  • Partner with stakeholders to prioritize the portfolio backlog and strategic roadmap
  • Senior Manager will manage large complex projects, multiple projects of moderate complexity, and lead project managers in managing programs/projects
  • As a Senior Manager, Strategic Implementation Execution, you will define and implement Agile transformation strategy and approach with key partners/stakeholders Job Requirements:REQUIREMENTS:
    • High School diploma or General Education Development (GED)/equivalent required
    • Bachelor's degree in related field, or six (8) years of experience in a directly related field
    • Minimum 7+ years of relatable experience Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Corona , Senior Manager, Strategic Implementation Execution, Executive , Corona, California

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