Company: Rapid Response Monitoring
Posted on: May 13, 2022
This is an on-site position which reports to our facility in
Workforce Manager Role Summary
This is an on-site position and, while working from our office in
Corona, CA, the Workforce Manager provides Workforce Management
support, adherence and monitoring for the entire organization.
Analyzes all operator handled event trends, including alarm/call
volume, alarm/call patterns, staff productivity, and resource
allocation. Conducts alarm/call pattern forecasting and schedules
planning activities to help meet business objectives and service
level expectations. Monitors and/or develops the application of
scheduling systems, including policy and procedures, operating
structure, and information flow. When needed may be required to
recommend operational improvements.
Manage and lead through frequent and consistent organizational
initiatives with great urgency to help support and enhance
efficiency and growth.
Workforce and employee resource management, utilize Workforce
Management Software (Aspect/Alvaria) to forecast and produce
schedules, monitor shrinkage, manage PTO expectations, trend data
and show adherence for all applicable personnel.
Implement and maintain reporting tools that are used to collect,
correlate, and display relevant data to each user role and
responsibility within the various applicable departments.
Interface with the Operations Management Team & Company Leadership;
represent Workforce Management Software (Aspect/Alvaria) to the
Operational Teams and be an organizational resource as a subject
matter expert on Workforce Management policies and best
Oversee, manage, and develop the Workforce Management Team. Develop
and monitor timelines and schedules for reoccurring assignments and
tasks, delegate individual responsibilities to each member of the
Workforce Management Team, while also providing additional training
needed for existing members or the Workforce Management Team and
new team members.
Develops and maintains hourly, daily, weekly, and monthly reports
from all Monitoring and Call Management Platforms and Workforce
Management Software (Aspect/Alvaria) that assist the Operations
Management Team with achieving service level expectations. Presents
trend reports to the Operations Management Team to assist in
Develops and maintains user profiles for all applicable operations
personnel in the Workforce Management Software (Aspect/Alvaria) for
skill-based routing, forecasting, and scheduling.
Responsible for the day-to-day management and monitoring of all
Workforce Management Software (Aspect/Alvaria) platforms.
Responsible for monitoring and maintaining the Workforce Management
Software (Aspect/Alvaria) and Payroll Software (KRONOS) automated
connection and process.
Bachelor's Degree in Statistical Analysis, Communications, and/or
Management-or a combination of coursework and experience.
Required, 4+ -years of Workforce Management experience..
Ability to manage sensitive situations with extreme professionalism
Excellent adherence to schedule and communication skills
Many of our positions require an extra level of screening to obtain
Department of Defense security clearance
Rapid Response prides itself in being a drug-free workplace
Previous experience with Aspect/Alvaria WFM Suite of products and
Proficiency of the Microsoft Office suite (Word, Excel,
VBA (Visual Basic for Applications) experience preferred.
SQL (Structured Query Language) experience preferred.
Must be fully vaccinated: 2 doses of Pfizer/Moderna or 1 dose of
Johnson & Johnson, 2 weeks prior or more
Booster shot is required 2 months after Johnson & Johnson or 5
months after second dose of Pfizer/Moderna
What awaits you at Rapid Response
Annual salary increases and performance bonuses
Medical, Dental, Vision, and 401k
Paid Sick Time
Paid Vacation Time
Additional compensation for special skills, particularly: bilingual
in Spanish, and completed EMD or EMT certification
The opportunity to make an impact on communities across the country
Founded in Syracuse, NY in 1992, we are a critical response center
focused on saving lives and protecting homes and businesses.
Whether it's a fire at a family home, an armed intruder at a
business, a missing vehicle, an evening jogger, or a lone family
member having a medical emergency, our heroes are there to help
every day. Supported by teams of experts in their respective
fields, our highly trained specialists are the 24/7 backbone for
thousands of alarm companies across the country.
Rapid Response offers a competitive compensation and benefits
package and dynamic and professional work environments. We also
offer continued growth through our internal advancement
opportunities. For more information, view our website at
https://www.rrms.com/careers/. EOE, including
Keywords: Rapid Response Monitoring, Corona , Workforce Manager, Executive , Corona, California
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