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eCommerce Product Director (202193)

Company: Bull City Talent Group
Location: Temecula
Posted on: June 23, 2022

Job Description:

BCTG's Direct client is looking for a Full-Time eCommerce Product Director Position SummaryThe B2B Ecommerce Product Director is responsible for driving positive and enjoyable customer responses by executing strategies that enhance the customer experience and journey to increase interest, engagement, and revenue in eCommerce solutions. This person will be an innovative product leader who is self-sufficient and thrives in ambiguity, has experience setting eCommerce strategies and roadmaps, and can drive results across business and technical teams. Working with the cross-functional teams, the product director will manage and oversee the addition of functionality to provide customers with a best-in-class personalized experience.Essential Functions and DutiesCustomer Focus--- Drive the digital customer experience initiatives, own the product and lead development, working together with business, and technology teams to design, develop, or enhance existing models and customer experience. --- Conduct analysis and use data to understand the performance of system and customer experience and journey. --- Utilize the product catalog and performance metrics to build and sort category and product groupings as guided by business and customer initiatives.--- Maximize website conversion and average order size through online product management of best/featured sellers, related/replacement products, product promotions, and other upsell, and cross-sell opportunities.--- Analyze macro-economic trends, perform competitive analysis, size-up internal capabilities, and build business cases to support the portfolio of initiatives. --- Strong advocate for internal and external clients. Translate their needs into a priority roadmap. Contribute to long-term product roadmap and strategy. Help to build a strong product culture within the organization.Manage and Deliver--- Help deliver the technology that will enable client's e-commerce experience. --- Business management, including creating strategy across product portfolio, roadmaps, and managing the respective budget/s.--- Ensure timely and accurate implementation of website content and promotions. Coordinate with cross-functional teams to streamline workflows and maximize production efficiency in a constantly evolving environment where the process is fluid and creative solutions are necessary.--- Manage and support all eCommerce related Data Workflows, including ERP interface, Product Catalog/Management, Customer Set-Up and Order Management.--- Manage the development team and set priorities to deliver the business needs in a timely fashion. Collaborate with the respective engineering / development partners to assist in designing the best product in terms of customer experience.--- Adheres specifically to all company policies and procedures, Federal and State regulations and laws.--- Demonstrate dedication to position responsibilities and achieve assigned goals and objectives.--- Represent the Company in a professional manner and appearance at all times.--- Understand and internalize the Company's purpose, display loyalty to the Company and its organizational values.--- Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.--- Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our workforce in actions, words, and deeds.--- Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.--- Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately, report any concerns or violations.--- Other duties as assigned.Education, Knowledge, Skills and Experience Required Education:--- Bachelor's Degree in computer science, Math, Engineering or a related field of study; or a combination of education and related professional experience. Required Knowledge:--- Strong understanding of product management and development, working together with business, and technology teams to design, develop, or enhance existing models and customer experience.--- Expert in Hybris foundational concepts and has experience & knowledge of Commerce cloud/Hybris multi-channel architecture, data modeling with Commerce Cloud, Data exchange and integration, Promotion, Solr, OCC, RestAPI, Order & Checkout, Business Process, and rest assured framework for rest API testing. Knowledge of Spartacus store front.--- Excellent expertise in ecommerce technologies such as Java / J2EE, Spring, JavaScript, JSP, REST / SOAP APIs, JUnit, CSS & HTML 5. --- Experience in guiding development teams and defining scope and process within an agile framework. --- Strong knowledge and practical experience with product management, business strategy, technology strategy, and roadmap planning and scenario analysis. Has incorporated the voice of the customer into the product design to provide an exceptional customer experience.--- General knowledge of advanced concepts, practices and procedures. Related Product knowledge of API's, 3rdParty Systems, SAP, and integration with modern day SaaS solutions.--- Demonstrated ability to quickly grasp new technology, and complex workflows. Ability to define, track and act on KPIs--- Significant architecture experience with 4-5 full end-to-end Hybris implementations Preferred Knowledge:--- Familiarity with SAP ERP (S/4HANA) systems --- Project Management experience Required Experience:--- 15+ years of relevant Commerce Cloud/Hybris experience - with at least 5 years of customer facing and management experience, and 5 years of people management experience, preferably experience managing a development team.--- Experience in developing customer experience and customer journeys that delights the customer and provides a pleasant experience--- Experience developing and managing eCommerce solution using SAP Commerce cloud with Spartacus storefronts, Java 5/6, J2EE, JSP, Ajax, XML, XSD, Spring MVC, JUnit, GIT, Jira, Confluence, DevOps.--- Experience mentoring engineers and designers on technical topics to determine the best decisions.Preferred Experience:--- 5 years for product management experience--- At least 5 years of progressive experience in designing solutions using Spartacus storefront. Required Skills:--- Must have Product management skills that include critical thinking, analytical, problem solving, leadership and the ability to take initiative.--- Design and deliver complex web projects based on the SAP Commerce Cloud Platform. --- Significant architecture experience with 4-5 full end-to-end Hybris implementations. Knowledge of incremental changes with last few SAP commerce platform upgrades--- Full profiency in implementation enhancement and support of SAP Commerce Cloud CCV2 including front end and backend--- Develop roadmaps that align with strategic business initiatives.--- Must be self-sufficient and able to thrive in ambiguity. --- User story grooming, effort estimation, sprint and release planning--- Able to lead technical teams and direct developer resources.--- Strong understanding of Agile and Scrum methodologies--- Must have strong organizational skills--- Must have a detailed orientation and the proven ability to prioritize work--- Must have effective verbal and written communication skills--- Must have the ability to work with limited supervision and as part of a team--- Sound decision-making abilities Preferred Skills:Professional Certification:Commerce cloud certification preferred but not requiredPMP certification preferred but not requiredPhysical requirementsVision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The employee occasionally lifts up to 20 lbs. and occasionally kneels and bends. Must have the ability to travel occasionally. Working condition include normal office setting.Mental DemandsAbility to learn, think, focus, work under pressure during busy times, pay close attention to detail, and work as a team to ensure excellent customer service. Must have the ability to interact effectively with colleagues and clients; exercise self-control and diplomacy in client and employee relationship situations. Must be able to exercise discretion and sound judgment when required and be proactive in providing solutions.Direct ReportsSr. Software Engineer (2)Technical Lead (1)

Keywords: Bull City Talent Group, Corona , eCommerce Product Director (202193), Executive , Temecula, California

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