Registered Nurse Clinic Manager - Murrieta CA (CBOC)
Company: STG International Inc
Location: Murrieta
Posted on: June 25, 2022
Job Description:
Family Practice/Primary Care opening in Murrieta, California.
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STG International (STGi) is currently seeking a Clinic Manager to
provide services at our Community Based Outpatient Clinic. The
primary purpose of this position is to serve as the Patient
Relations Specialist, who represents the interests of Veteran
patients in all areas of the clinic and coordinate care with the
Medical Center and stakeholders. The position requires an
understanding of the programs, processes and procedures of the
clinic and relationships of various services. The position is
directly linked to Customer Service, and Service Excellence program
initiatives. The general duty of the Clinic Manager is to provide
professional clinical services under the direction of the Community
Based Outpatient Clinic (CBOC) and to manage the day-to-day
activities of the clinic.
ESSENTIAL FUNCTIONS:
- Perform managerial duties related to organization, leadership,
and delegation of tasks, critical thinking, and prioritizing
competing actions/activities.
- As the designated CBOC Safety Officer, demonstrates,
understands and performs tasks related to safety and security
principles and practices.
- As the designated CBOC infection Control Officer, demonstrates,
understands, and performs tasks related to infection control
principles and practices.
- As the designated CBOC Patient Advocacy Officer, demonstrates,
understands and performs tasks related to customer service and
patient satisfaction.
- As the designated CBOC Information Management/Cyber Security
Officer, demonstrates, understands and performs tasks to ensure
compliance with all VA policies and procedures related to
information management.
- Complete and submit all mandatory reports, logs, inspections,
etc. in an accurate and timely manner as directed by STGi and its
Subcontractor.
- Demonstrate and utilize the basic principles of team building
to create a positive work environment.
- Ensure all STGi and VA policies and procedures related to CBOC
operations are implemented and enforced.
- Ensure compliance with all state and federal statutes and
regulations e.g. OSHA, CDC, Joint Commission.
- Ensure compliance with all contract performance
measures.
- Ensure all staff are compliant with completing all encounter
forms on the day of the patient's visit, but no longer than 24
hours later.
- Demonstrate, understand and ensure fiscal responsibility in
CBOC management e.g. judicious use of supplies/equipment, minimal
staff overtime.
- Demonstrate, understand and utilize appropriate methods in
communication with staff, STGi, VAMC and all other
subcontractors.
- Ensure the CBOC staff and workplace remain in a constant state
of readiness for any announced or unannounced inspections/surveys
e.g. Joint Commission, VAMC EOC, CBOC Operations Manager,
etc.
- Work under direct supervision of a Physician for clinical
practice in accordance with state and federal guidelines and
rules.
- Provide primary and preventive medical care to meet the needs
(physical, mental, and emotional) of patients under a limited scope
of Current Procedural Terminology (CPT) codes and within his/her
skills and training.
- Provide medical patient care to the scope and standards of
practice established by a nationally recognized credentialing
organization representing Registered Nurses.
- Function within the scope of practice of the state and state
Medical Practice Act.
- Emphasize wellness, prevention, and early detection.
- Supervise support staff in delivery of care to
patients.
- Conduct preliminary review of the Patient Aligned Care Team
(PACT) metrics.
- Compile all fire and safety reports and organizes all safety
relevant clinic wide drills.
- Ensure compliance with all reporting, HIPAA, privacy, OSAHA, VA
and OIG regulations within the clinic
- Implements and monitors day to day program operations and
modifications.
- Monitor patient flow activates, daily patient satisfaction and
wait times.
- Monitor scheduling and patient access activities.
- Manage daily staff performance issues.
- Coordinate and lead monthly staff meetings.
- Work with STGi Program Manager and STGi Human Resources to
provide counselling to staff members.
- Maintain universal precautions and infection control
practices.
- Provide smooth and timely flow of patients in accordance with
the VA's access standards and triage protocol.
- Perform cardiopulmonary resuscitation (CPR) and assist during
respiratory and cardiac arrest procedures.
- Set up and operate therapeutic and emergency equipment,
including monitor, electrocardiogram (EKG), oxygen, automatic
electronic defibrillator (AED) and portable suction.
- Assist the CBOC staff to ensure all patient information on
access/wait time documentation is complete and accurate.
- Assist the CBOC staff to ensure all patient information on
electronic encounter documentation is complete and
accurate.
- Comply with all federal, state, local, Joint Commission,
Occupational Safety and Health Administration (OSHA), Veteran
Affairs, and Subcontractor safety and operational regulations,
directives and standards.
- Participate in the ongoing Performance Improvement Program
between STGi and the VAMC.
- Participate in staff development programs and Performance
Excellence and Peer Review Programs.
- Perform, under the Primary Care Provider's and STGi Program
Manager's supervision, administrative and clerical duties.
- Maintain confidentiality of all information and supporting
patients' privacy, rights, and safety.
- Manage/coordinate the CBOC's day-to-day activity.
- Act as a liaison for the Veterans Affairs Medical Center
(VAMC).
- Perform other work-related duties as assigned
Required Skills
- Must have exceptional diplomatic communication skills and
experience in handling difficult customer situations.
- Must be detailed oriented, and have the ability to
multi-task.
- Proven track record in advanced high level customer service and
follow through a plus.
- Must be a positive, professional team player.
- Current RN state license preferred. Must comply will all state
requirements and regulations.
- Possess Basic Life Support (BLS from AHA or MTN).
- Knowledge of Microsoft Office Software and computer skills
including experience with electronic medical records systems.
Required Experience
- Minimum of one (1) years' experience as a clinic manager in a
related area of patient care - I.e. Family Practice/Adult
Practice/Women's Health.
- Graduate of an accredited school of nursing and a graduate of
an accredited program for RN from a National League for Nursing
(NLN)-accredited school - Bachelor of Science in Nursing (BSN)
Preferred OR Bachelor of Management in Healthcare administration
preferred.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
- Moderate physical activity. Requires handling of average-weight
objects up to 25 pounds or standing and/or walking for more than
four (4) hours per day.
- Work is normally performed in a typical interior/office work
environment.
- Required to respond to any medical emergency within the clinic,
where a fast walk or job may be necessary to provide
assistance.
STG International, Inc (STGi) is a workforce solutions company
providing comprehensive healthcare delivery, Head Start and
management consulting services and human capital solutions help our
clients. Our services and solutions help our clients sustain and
enhance their operations to better accomplish their mission.
STGi offers a competitive benefits package which includes Medical,
Dental, Vision, 401k with company match and a generous PTO
policy.
EOE/Minorities/Females/Vet/Disability
Keywords: STG International Inc, Corona , Registered Nurse Clinic Manager - Murrieta CA (CBOC), Executive , Murrieta, California
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