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Guest Service Manager-South Coast Winery Resort &

Company: Carter Hospitality Group
Location: Temecula
Posted on: August 7, 2022

Job Description:

Job DescriptionSouth coast Winery Resort & Spa is seeking a Guest Service Manger to assist in leading the Front Office Department and Housekeeping Department. the ideal candidate will have previous Hospitality experience with proven leadership success.

Other Essential duties include:

Ensures guests receive professional, efficient, prompt and courteous service.Ensures training and development of hotel room's division staff to enable effective job performance, teamwork, attitude, and clear communication. Ensures hotel room's division staff compliance to assigned position performance standards.Performs daily and weekly property inspections. Ensures property, grounds, physical plant and areas are maintained to standards, and that all safety equipment and conditions are to code. Monitors maintenance progress; recommends improvements; prepares status reportsEnsures hotel supplies are ordered and stocked in advance of need. Performs monthly inventories.Liaisons with guests, staff and vendors to resolve conflicts courteously and professionally.Cultivates strong working relationships and communications with hotel staff, executive staff, and other departments to ensure maximum operating effectiveness and fulfillment of special event needs.Works weekends and holiday shifts as Manager on Duty, as assigned.Attends and/or directs mandatory executive staff and departmental meetings. Conveys pertinent information to staff and department heads.Ensures effective, timely and accurate communications flow with regard to policies and procedures, achievement of hotel goals, etc.Ensures hotel staff is provided uniforms and name tags and upholds property grooming standards.Ensure hotel staff compliance with all safety and health requirements of the hotel, state and federal regulations. Initiates safety training.Ensures that all areas of the hotel are properly cleaned and ready for guests' arrival.Anticipates and assesses guests' needs and responds in a courteous and professional manner.Interfaces with appropriate hotel staff/managers to receive information regarding housekeeping needs; ensures timely response requests.Assist in developing, implementing, and monitoring department budget; manages expenses within approved budget constraints.Hires, trains, supervises, motivates, and develops housekeeping staff; manages schedules and workflow.Assigns duties and monitors quality of work, assures staff conforms to organizational policies and procedures and safety regulations.Provides day to day guidance and oversight of subordinates, actively works to promote and recognize performance.Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.Takes PRIDE in everything we do.Takes OWNERSHIP of their actions and decisions.Displays LEADERSHIP in our industry and our community.Acts with INTEGRITY by being honest, trustworthy and doing the right thing.Displays TEAMWORK by committing to common goals based on open and honest communication.

Keywords: Carter Hospitality Group, Corona , Guest Service Manager-South Coast Winery Resort &, Executive , Temecula, California

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