Guest Service Manager-South Coast Winery Resort &
Company: Carter Hospitality Group
Location: Temecula
Posted on: August 7, 2022
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Job Description:
Job DescriptionSouth coast Winery Resort & Spa is seeking a
Guest Service Manger to assist in leading the Front Office
Department and Housekeeping Department. the ideal candidate will
have previous Hospitality experience with proven leadership
success.
Other Essential duties include:
Ensures guests receive professional, efficient, prompt and
courteous service.Ensures training and development of hotel room's
division staff to enable effective job performance, teamwork,
attitude, and clear communication. Ensures hotel room's division
staff compliance to assigned position performance
standards.Performs daily and weekly property inspections. Ensures
property, grounds, physical plant and areas are maintained to
standards, and that all safety equipment and conditions are to
code. Monitors maintenance progress; recommends improvements;
prepares status reportsEnsures hotel supplies are ordered and
stocked in advance of need. Performs monthly inventories.Liaisons
with guests, staff and vendors to resolve conflicts courteously and
professionally.Cultivates strong working relationships and
communications with hotel staff, executive staff, and other
departments to ensure maximum operating effectiveness and
fulfillment of special event needs.Works weekends and holiday
shifts as Manager on Duty, as assigned.Attends and/or directs
mandatory executive staff and departmental meetings. Conveys
pertinent information to staff and department heads.Ensures
effective, timely and accurate communications flow with regard to
policies and procedures, achievement of hotel goals, etc.Ensures
hotel staff is provided uniforms and name tags and upholds property
grooming standards.Ensure hotel staff compliance with all safety
and health requirements of the hotel, state and federal
regulations. Initiates safety training.Ensures that all areas of
the hotel are properly cleaned and ready for guests'
arrival.Anticipates and assesses guests' needs and responds in a
courteous and professional manner.Interfaces with appropriate hotel
staff/managers to receive information regarding housekeeping needs;
ensures timely response requests.Assist in developing,
implementing, and monitoring department budget; manages expenses
within approved budget constraints.Hires, trains, supervises,
motivates, and develops housekeeping staff; manages schedules and
workflow.Assigns duties and monitors quality of work, assures staff
conforms to organizational policies and procedures and safety
regulations.Provides day to day guidance and oversight of
subordinates, actively works to promote and recognize
performance.Keeps up to date on overall activities of the team,
identifying problem areas and taking corrective actions.Takes PRIDE
in everything we do.Takes OWNERSHIP of their actions and
decisions.Displays LEADERSHIP in our industry and our
community.Acts with INTEGRITY by being honest, trustworthy and
doing the right thing.Displays TEAMWORK by committing to common
goals based on open and honest communication.
Keywords: Carter Hospitality Group, Corona , Guest Service Manager-South Coast Winery Resort &, Executive , Temecula, California
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