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Housekeeping Manager - Temecula/Vail Lake KOA

Company: KEI Outdoors
Location: Temecula
Posted on: January 22, 2023

Job Description:

Company BackgroundKampgrounds Enterprises, Inc is a third-generation family business in the Outdoor Hospitality sector with a long history of owning and operating award-winning campgrounds. Our goal is the be one of the premier campground operators in the country offering exceptional customer service while providing families the opportunity to create memories around the campfire.
Property InformationThe Temecula/Vail Lake KOA is an outdoor campground destination located in beautiful Southern California among a grove of oak trees. It is a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and has miles of mountain bike, horse, and hiking trails. We have over 450 RV sites and are currently installing 24 units of accommodation on the property with a plan to add up to 150 units. Our staff strives to create a great camping experience for our guests by offering excellent customer service, outstanding amenities, and the opportunity to create memories to last a lifetime!
Administrative tasks: - Attend weekly Department Head meetings - Meet with AGM individually once per week - Help disseminate information on project plans, policy changes and other information to individual teams - Effectively create a weekly staffing schedule that reflects the occupancy for effective cost control for all accommodation units - Approval of department time sheets - Help facilitate all trainings for department staff - Create schedule for daily cleaning of all buildings and accommodation units - Complete inventories and maintain supplies for custodial and accommodation needs - Report all repairs or safety concerns to AGM - Develop and implement linen plan for deluxe accommodations that helps to control cost through monthly inventories - Operate the department to ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations, and CAL/Osha standards - Open the housekeeping area and create Break Out Boards
Leadership Responsibilities: - Recruitment and hiring of staff for department - Orientation and training of new hires and assist with completion of HR tasks - Train all housekeeping staff and supervisors to deliver the best product at the highest cleanliness standards - Ensure that all housekeeping staff are efficiently working, and staff is fully equipped with the supplies they need to maintain the standards of cleanliness - Assist with or conduct employee disciplinary actions when needed - Conduct bi-annual or quarterly department employee reviews - Coordinate with fellow department heads to ensure units are ready for guest arrival when needed - Inspect accommodations for cleanliness and compliance - Available cover shifts for the department as necessary - Help resolve and coordinate customer service recovery - Communicate directives and assign tasks to staff with professionalism - Ensure all emergency procedures are understood and followed by all staff - Interact with guests and staff in a professional and courteous manner - Adhere to company purchasing policy
As a department head, you may also be asked to assist other departments or assigned additional tasks by your supervisor to ensure the successful operation of the campground

Skills Required - Proficient in Microsoft Office and other internet applications - Tourism/Customer Service/Hospitality Experience - or like leadership experience in department - Experience in housekeeping of at least 2 years - Ability to lift 50 lbs - Sit/Stand for long periods of time - Hold a valid Driver's license - Proficient in English
Preferred Skills - Bilingual is valued - Organized - Ability to communicate well with staff for directives and tasks
The Housekeeping Department Head reports to the Assistant General Manager of the Temecula/Vail Lake KOA. This position is considered full time and successful candidates can expect subsidized health insurance after 60 days as well as paid vacation and Simple IRA participation after completed milestones. The daily working hours should best fit the needs of the department, but will include at least one weekend day. Our department head can expect to spend 3-4 days overseeing/assisting the housekeeping and custodial team on the grounds of the campground and spend 1-2 days per week doing planning and administration work at a desk. The starting wage for this position will be $21 and up depending on the applicants experience.


Keywords: KEI Outdoors, Corona , Housekeeping Manager - Temecula/Vail Lake KOA, Executive , Temecula, California

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