Machinery Support Director
Company: Pacific Packaging Machinery LLC
Location: Corona
Posted on: May 28, 2023
Job Description:
At ProMach, we're looking for people who want to shine. You'll
have opportunities to take your career in the direction you want.
You can be creative. Strategic. Persuasive. Influential. Mechanical
marvel. Customer service authority. Meticulous. A closer. A
futurist. You'll be challenged and rewarded. Improve our customers'
packaging performance and efficiency every day. Help build the
future of packaging automation. We're proud of that and hope you
will be too. Do we have your attention? Keep reading. Pacific is
looking for a Lifecycle Management (LCM) Director to lead the
aftermarket parts and service segments of the business. Does this
work interest you?
- Develop and oversee the implementation of Life Cycle Management
(LCM) solutions, including retrofits, options & upgrades,
maintenance agreements, service, and spare parts
- Develop an annual budget and staffing requirements for all LCM
departments, and manage department expenses in accordance with the
budget
- Ensure all support services provided meet customer
expectations, including product technical support, field service,
and training solutions
- Manage LCM sales by prioritizing, scheduling, and delegating
work assignments to ensure completion of all work and projects
- Ensure continuous improvement of LCM order-to-cash core
processes, and develop short- and long-range goals and objectives
for the Parts/Service departments that support the overall goals
and objectives of the company
- Effectively interface with internal company departments
including manufacturing, accounting, human resources, project
management, shipping, purchasing, and engineering to address and
resolve issues as well as to implement process improvements
- Develop and communicate KPIs to manage activities, achieve
objectives, and implement a continuous improvement process
- Deliver world-class service to customers, including training,
maintenance, technical assistance, 24-hour support, spare parts
sales, service estimates, and assistance scheduling
- Develop positive relationships with customers to analyze
customer requirements and promote company parts/service products to
meet those requirements more effectively
- Develop an annual strategic LCM sales and marketing plan,
leverage the Salesforce CRM to launch LCM marketing campaigns
focused on driving revenue growth, and negotiate customer
contracts, including service contracts, supplier agreements, and
maintenance contracts What's in it for you? There's no monopoly on
good ideas or limits to how far you can advance with our team. We
offer an open, communicative environment that fosters individual
initiative. We pride ourselves in being a company where people
choose to build a career and find professional happiness. In
addition to growth opportunities, as a ProMach employee, you
receive more than just a paycheck. Total compensation includes your
salary, comprehensive medical/dental and well-being programs, as
well as life insurance, a generous paid time off program, and a
retirement savings plan with a company match. And because we
understand the importance of feeling protected, there is no waiting
period for benefits - you are eligible on your first day of
employment! If this sounds like you, we want to connect!
- 10+ years of combined experience in customer service, sales,
and people management in the packaging or capital equipment
industries
- Bachelor's Degree in engineering or similar field
preferred
- Strong technical knowledge of packaging and/or capital
equipment required
- Must have strong leadership skills and prior oversight of
budgets/P&L
- Ability to interface effectively with customers and internal
departments
- Willing and able to travel at least 20% of the time Pro Mach,
Inc. was named to the Inc. 5,000 list of the fastest growing
private companies in the U.S. seven times. We continue to introduce
innovative products, enter new markets, expand our global presence,
and actively acquire new capabilities. We have the rewards,
opportunities, and the market strengths of a large organization
combined with the entrepreneurial culture of a small, fast-paced
company. You will enjoy the benefits of working with a growing
company that competes globally, with the personal touch and feel of
a smaller company where you can make an impact every day. Curious
about life at ProMach? Follow us on LinkedIn , Twitter , and
Instagram ! More career opportunities to consider! Pro Mach is an
Equal Opportunity Employer. Pro Mach uses E-Verify to verify
employment eligibility of all new hires to work in the United
States. Pro Mach is a drug-free workplace. We will ensure that
individuals with disabilities are provided reasonable accommodation
to participate in the job application or interview process, to
perform essential job functions, and to receive other benefits and
privileges of employment. Please contact us to request
accommodation. Salary range is determined based upon years of
directly relatable experience for the position. These components,
along with local and national compensation survey data, contribute
to determining a candidate's potential starting rate of pay. Base
Salary Range: $112,000.00 - $192,000.00
Keywords: Pacific Packaging Machinery LLC, Corona , Machinery Support Director, Executive , Corona, California
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