Machinery Support Director

Company: Pacific Packaging Machinery LLC
Location: Corona
Posted on: May 28, 2023

Job Description:

At ProMach, we're looking for people who want to shine. You'll have opportunities to take your career in the direction you want. You can be creative. Strategic. Persuasive. Influential. Mechanical marvel. Customer service authority. Meticulous. A closer. A futurist. You'll be challenged and rewarded. Improve our customers' packaging performance and efficiency every day. Help build the future of packaging automation. We're proud of that and hope you will be too. Do we have your attention? Keep reading. Pacific is looking for a Lifecycle Management (LCM) Director to lead the aftermarket parts and service segments of the business. Does this work interest you?

• Develop and oversee the implementation of Life Cycle Management (LCM) solutions, including retrofits, options & upgrades, maintenance agreements, service, and spare parts
• Develop an annual budget and staffing requirements for all LCM departments, and manage department expenses in accordance with the budget
• Ensure all support services provided meet customer expectations, including product technical support, field service, and training solutions
• Manage LCM sales by prioritizing, scheduling, and delegating work assignments to ensure completion of all work and projects
• Ensure continuous improvement of LCM order-to-cash core processes, and develop short- and long-range goals and objectives for the Parts/Service departments that support the overall goals and objectives of the company
• Effectively interface with internal company departments including manufacturing, accounting, human resources, project management, shipping, purchasing, and engineering to address and resolve issues as well as to implement process improvements
• Develop and communicate KPIs to manage activities, achieve objectives, and implement a continuous improvement process
• Deliver world-class service to customers, including training, maintenance, technical assistance, 24-hour support, spare parts sales, service estimates, and assistance scheduling
• Develop positive relationships with customers to analyze customer requirements and promote company parts/service products to meet those requirements more effectively
• Develop an annual strategic LCM sales and marketing plan, leverage the Salesforce CRM to launch LCM marketing campaigns focused on driving revenue growth, and negotiate customer contracts, including service contracts, supplier agreements, and maintenance contracts What's in it for you? There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career and find professional happiness. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental and well-being programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment! If this sounds like you, we want to connect!
  • 10+ years of combined experience in customer service, sales, and people management in the packaging or capital equipment industries
  • Bachelor's Degree in engineering or similar field preferred
  • Strong technical knowledge of packaging and/or capital equipment required
  • Must have strong leadership skills and prior oversight of budgets/P&L
  • Ability to interface effectively with customers and internal departments
  • Willing and able to travel at least 20% of the time Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day. Curious about life at ProMach? Follow us on LinkedIn , Twitter , and Instagram ! More career opportunities to consider! Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Salary range is determined based upon years of directly relatable experience for the position. These components, along with local and national compensation survey data, contribute to determining a candidate's potential starting rate of pay. Base Salary Range: $112,000.00 - $192,000.00

Keywords: Pacific Packaging Machinery LLC, Corona , Machinery Support Director, Executive , Corona, California