Workforce Management Analyst
Posted on: February 9, 2024
A company is looking for a Workforce Management Analyst.
Produce schedules for Customer Service Representatives based on
volume and workload
Monitor service levels and make real-time adjustments to the
Analyze contact statistics and service levels and prepare
Ability to analyze labor data and create optimized schedules
Knowledge of Call Center Operations and ACD
At least one year of contact center labor scheduling and
forecasting experience is preferred
Working familiarity with WFM software and CRM tools is a plus
Keywords: VirtualVocations, Corona , Workforce Management Analyst, Executive , Corona, California
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