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Workforce Management Analyst

Company: VirtualVocations
Location: Corona
Posted on: February 9, 2024

Job Description:

A company is looking for a Workforce Management Analyst.
Key Responsibilities:

Produce schedules for Customer Service Representatives based on volume and workload
Monitor service levels and make real-time adjustments to the schedule
Analyze contact statistics and service levels and prepare reports


Ability to analyze labor data and create optimized schedules
Knowledge of Call Center Operations and ACD
Bachelor's Degree
At least one year of contact center labor scheduling and forecasting experience is preferred
Working familiarity with WFM software and CRM tools is a plus

Keywords: VirtualVocations, Corona , Workforce Management Analyst, Executive , Corona, California

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