Workforce Management Analyst
Company: VirtualVocations
Location: Corona
Posted on: September 1, 2024
|
|
|
Job Description:
A company is looking for a Workforce Management Analyst.
Key Responsibilities:
Create and update intra-day schedules in a multi-channel tiered
support environment
Manage and report on intra-day performance, balancing SLA and
shrinkage
Provide mentorship on WFM best practices, analyze data, and
recommend solutions for performance improvement
Qualifications:
2+ years of Workforce Management experience in a multi-channel
service center
Strong technical skills in Excel/Google Sheets and experience with
relevant platforms
Effective application of statistical forecasting and workforce
management methods
Experience in quantitative and qualitative analysis of call center
metrics
Ability to perform in a fast-paced, deadline-oriented work
environment
Keywords: VirtualVocations, Corona , Workforce Management Analyst, Executive , Corona, California
|
Click
here to apply!
|
