CBOC RN Clinic Manager - Murrieta, CA
Company: STG International
Location: Murrieta
Posted on: June 23, 2022
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Job Description:
Job DescriptionSTGi is currently seeking a Registered Nurse
Clinic Manager to provide services at our Community Based
Outpatient Clinic. The primary purpose of this position is to serve
as the Patient Relations Specialist, who represents the interests
of Veteran patients in all areas of the clinic and coordinate care
with the Medical Center and stakeholders. The position requires an
understanding of the programs, processes and procedures of the
clinic and relationships of various services. The position is
directly linked to Customer Service, and Service Excellence program
initiatives. The general duty of the Clinic Manager is to provide
professional clinical services under the direction of the Community
Based Outpatient Clinic (CBOC) and to manage the day to day
activities of the clinic.ESSENTIAL FUNCTIONS: Perform managerial
duties related to organization, leadership, and delegation of
tasks, critical thinking, and prioritizing competing
actions/activities.As the designated CBOC Safety Officer,
demonstrates, understands and performs tasks related to safety and
security principles and practices.As the designated CBOC infection
Control Officer, demonstrates, understands, and performs tasks
related to infection control principles and practices.As the
designated CBOC Patient Advocacy Officer, demonstrates, understands
and performs tasks related to customer service and patient
satisfaction.As the designated CBOC Information Management/Cyber
Security Officer, demonstrates, understands and performs tasks to
ensure compliance with all VA policies and procedures related to
information management.Complete and submit all mandatory reports,
logs, inspections, etc. in an accurate and timely manner as
directed by STGi and its Subcontractor.Demonstrate and utilize the
basic principles of team building to create a positive work
environment.Ensure all STGi and VA policies and procedures related
to CBOC operations are implemented and enforced.Ensure compliance
with all state and federal statutes and regulations e.g. OSHA, CDC,
Joint Commission.Ensure compliance with all contract performance
measures.Ensure all staff are compliant with completing all
encounter forms on the day of the patient's visit, but no longer
than 24 hours later.Demonstrate, understand and ensure fiscal
responsibility in CBOC management e.g. judicious use of
supplies/equipment, minimal staff overtime.Demonstrate, understand
and utilize appropriate methods in communication with staff, STGi,
VAMC and all other subcontractors.Ensure the CBOC staff and
workplace remain in a constant state of readiness for any announced
or unannounced inspections/surveys e.g. Joint Commission, VAMC EOC,
CBOC Operations Manager, etc.Work under direct supervision of a
Physician for clinical practice in accordance with state and
federal guidelines and rules.Provide primary and preventive medical
care to meet the needs (physical, mental, and emotional) of
patients under a limited scope of Current Procedural Terminology
(CPT) codes and within his/her skills and training.Provide medical
patient care to the scope and standards of practice established by
a nationally recognized credentialing organization representing
Registered Nurses.Function within the scope of practice of the
state and state Medical Practice Act.Emphasize wellness,
prevention, and early detection.Supervise support staff in delivery
of care to patients.Conduct preliminary review of the Patient
Aligned Care Team (PACT) metrics.Compile all fire and safety
reports and organizes all safety relevant clinic wide drills.Ensure
compliance with all reporting, HIPAA, privacy, OSAHA, VA and OIG
regulations within the clinicImplements and monitors day to day
program operations and modifications.Monitor patient flow
activates, daily patient satisfaction and wait times.Monitor
scheduling and patient access activities.Manage daily staff
performance issues.Coordinate and lead monthly staff meetings.Work
with STGi Program Manager and STGi Human Resources to provide
counselling to staff members.Maintain universal precautions and
infection control practices.Provide smooth and timely flow of
patients in accordance with the VA's access standards and triage
protocol.Perform cardiopulmonary resuscitation (CPR) and assist
during respiratory and cardiac arrest procedures.Set up and operate
therapeutic and emergency equipment, including monitor,
electrocardiogram (EKG), oxygen, automatic electronic defibrillator
(AED) and portable suction.Assist the CBOC staff to ensure all
patient information on access/wait time documentation is complete
and accurate.Assist the CBOC staff to ensure all patient
information on electronic encounter documentation is complete and
accurate.Comply with all federal, state, local, Joint Commission,
Occupational Safety and Health Administration (OSHA), Veteran
Affairs, and Subcontractor safety and operational regulations,
directives and standards.Participate in the ongoing Performance
Improvement Program between STGi and the VAMC.Participate in staff
development programs and Performance Excellence and Peer Review
Programs.Perform, under the Primary Care Provider's and STGi
Program Manager's supervision, administrative and clerical
duties.Maintain confidentiality of all information and supporting
patients' privacy, rights, and safety.Manage/coordinate the CBOC's
day-to-day activity.Act as a liaison for the Veterans Affairs
Medical Center (VAMC).Perform other work-related duties as
assignedRequired SkillsMust have exceptional diplomatic
communication skills and experience in handling difficult customer
situations.Must be detailed oriented, and have the ability to
multi-task.Proven track record in advanced high level customer
service and follow through a plus.Must be a positive, professional
team player.Current RN state license REQUIRED. Must comply will all
state requirements and regulations.Possess Basic Life Support (BLS
from AHA or MTN).Knowledge of Microsoft Office Software and
computer skills including experience with electronic medical
records systems.Required ExperienceMinimum of one (1) years'
experience as a clinic manager in a related area of patient care -
I.e. Family Practice/Adult Practice/Women's Health.Graduate of an
accredited school of nursing and a graduate of an accredited
program for RN from a National League for Nursing (NLN)-accredited
school - Bachelor of Science in Nursing (BSN) Preferred OR Bachelor
of Management in Healthcare administration preferred.WORKING
CONDITIONS/PHYSICAL REQUIREMENTS: Moderate physical activity.
Requires handling of average-weight objects up to 25 pounds or
standing and/or walking for more than four (4) hours per day.Work
is normally performed in a typical interior/office work
environment.Required to respond to any medical emergency within the
clinic, where a fast walk or job may be necessary to provide
assistance.STG International, Inc (STGi) is a workforce solutions
company providing comprehensive healthcare delivery, Head Start and
management consulting services and human capital solutions help our
clients. Our services and solutions help our clients sustain and
enhance their operations to better accomplish their mission.STGi
offers a competitive benefits package which includes Medical,
Dental, Vision, 401k with company match and a generous PTO
policy.STG International, Inc. is committed to hiring and retaining
a diverse workforce. We are proud to be an Equal
Opportunity/Affirmative Action Employer, making decisions without
regard to race, color, religion, creed, sex, sexual orientation,
gender identity, marital status, national origin, age, veteran
status, disability, or any other protected class.
Keywords: STG International, Corona , CBOC RN Clinic Manager - Murrieta, CA, Healthcare , Murrieta, California
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