Call Center, Patient Services Representative Mental Health Services

Company: Family Health Centers of San Diego
Location: San Diego
Posted on: April 1, 2026

Job Description:

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. Job Description Answer inbound telephone calls in assisting patients needing Behavioral Health services Manage each call in a pleasant, professional, and helpful manner. Direct callers to the appropriate area in a timely fashion. Provide information requested and ensure caller has all the information necessary. Assist patients with scheduling appointments, rescheduling or canceling appointments, and completion of pre-registration items as necessary following patient appointment scheduling guidelines. Accurately document outcomes. Input all related information on calls received into the computer system accurately and timely. Accurately review Behavioral Health referrals for patients and schedule their appointments appropriately Verify insurance plans to determine patients' eligibility for services Seek assistance and direction on unusual circumstances and issues that may arise. Perform other duties as assigned. Education/Certifications/Licenses/Registrations High school diploma or GED equivalent required. Traveling between sites and other locations is occasionally required. Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy. Experience/Specialized skills (including Language) 2 years customer service experience required. Minimum 6 months experience working in a Call Center preferred. Possess clear speaking voice and diction. Knowledge of medical terminology and/or medical front office procedures preferred. Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment. Ability to work with a diverse group of people possessing different cultures, life experiences, and socioeconomic backgrounds. Bilingual in Spanish/English required. Ability to communicate effectively with callers who speak English as a second language. Intermediate written and verbal communication skills. Intermediate computer literacy (i.e., use computer system to manage and schedule appointments, access electronic medical record information, etc.). Physical Requirements/Working Environment Bending (neck): OCCASIONALLY (1 - 3 HRS) Bending (waist): RARELY (0-1 HRS) Carrying 0 - 10 lbs: RARELY (0-1 HRS) Carrying 11 - 25 lbs: NEVER Carrying 25 - 50 lbs: NEVER Carrying 51 - 75 lbs: NEVER Carrying 75 lbs: NEVER Climbing (ladder): NEVER Climbing (stairs): RARELY (0-1 HRS) Driving: To drive from one clinic or another, or in the community: NEVER Exposure to blood borne pathogens and biohazards: NO Exposure to dust, gas, fumes, or chemicals: Office supplies Fine manipulation: OCCASIONALLY (1 - 3 HRS) Kneeling: RARELY (0-1 HRS) Lifting 0 - 10 lbs: RARELY (0-1 HRS) Lifting 11 - 25 lbs: NEVER Lifting 25 - 50 lbs: NEVER Lifting 51 - 75 lbs: NEVER Lifting over 75 lbs: NEVER Power Grasping: OCCASIONALLY (1 - 3 HRS) Pulling 0 - 10 lbs: OCCASIONALLY (1 - 3 HRS) Pulling 11 - 25 lbs: RARELY (0-1 HRS) Pulling 25 - 50 lbs: RARELY (0-1 HRS) Pulling 51 - 75 lbs: NEVER Pulling over 75 lbs: NEVER Pushing 0 - 10 lbs: RARELY (0-1 HRS) Pushing 11 - 25 lbs: RARELY (0-1 HRS) Pushing 25 - 50 lbs: RARELY (0-1 HRS) Pushing 51 - 75 lbs: NEVER Pushing over 75 lbs: NEVER Reaching (above shoulder level): RARELY (0-1 HRS) Reaching (below shoulder level): RARELY (0-1 HRS) Repetitive use of hand: CONSTANTLY (6 HRS) Simple Grasping: OCCASIONALLY (1 - 3 HRS) Sitting: CONSTANTLY (6 HRS) Standing: OCCASIONALLY (1 - 3 HRS) Twisting: RARELY (0-1 HRS) Use of Personal Protective Equipment: N/A Walking: OCCASIONALLY (1 - 3 HRS) Working around equipment and machinery: Office equipment Ages of Patients Served: N/A We are excited to share that the salary range for this position is: $25.00 - $29.12 Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net) FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

Keywords: Family Health Centers of San Diego, Corona , Call Center, Patient Services Representative Mental Health Services, Healthcare , San Diego, California