Overnight Customer Service Representative

Company: Rapid Response Monitoring
Location: Corona
Posted on: November 21, 2020

Job Description:

Overview:
Rapid Response is looking for Overnight Customer Service Representatives who are professional, patient, and caring. We provide you with an extensive 4-week paid training program in a structured team-oriented environment. This training will equip you with the necessary skillsets to handle emergency alarms, procedures, and protocols to protect life and property. Working as a Overnight Customer Service Representative on our team will be a rewarding position where you can make a difference and help someone every day.
Hours:
We have multiple overnight positions starting at 11:00 pm - 7:00 am
Responsibilities:

• 
  
• We provide the training and knowledge to effectively handle security alarm emergencies for residential and commercial businesses
  
• Process inbound/outbound calls from customers and authority agencies
  
• Provide thorough customer service and support to our customers
  
• Follow protocols and procedures to maintain accurate quality assurance
  
• Maintain full knowledge of new policies and training materials
  
• Successfully complete all required training classes
  
  Qualifications:
  
  • 
    
  • Associate degree from accredited College or equivalent Military experience
    
  • Customer service experience preferred
    
  • Proficient written and verbal communication skills
    
  • Detailed-oriented, precise, and empathetic with a sense of urgency
    
  • Ability to be licensed in all required areas
    
    Perks and Bonuses:
    
    • 
      
    • Annual salary increases and performance bonuses
      
    • Medical, Dental, Vision, and 401k
      
    • Bilingual in Spanish - $1.00 p/h
      
    • Fun Company events and giveaways
      
    • Free gym membership
      
    • Pizza Friday!
      
      About us:
      Rapid Response Monitoring is the leading provider of electronic security monitoring. Founded in 1992, we have been growing at a steady pace and occupy a state-of-the-art facility located in downtown Syracuse, New York. We opened our second location in Corona, California in 2015. Our company's mission is to protect life and property and our people are the key to our company's success. Rapid's employees provide the very best service and protection available. Learn more at www.rrms.com/careers. #zr
      
      Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
      
      Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com.
      
      For technical support or questions regarding the Recruiting process, please contact us by sending an e-mail to jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify
      INDRR1 PI125238251

Keywords: Rapid Response Monitoring, Corona , Overnight Customer Service Representative, Hospitality & Tourism , Corona, California