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Trade Support Agent(Customer Service)

Company: AtWork Personnel
Location: Corona
Posted on: November 18, 2021

Job Description:

Manufacturing client in Corona seeking a Customer Support Agent ASAP.Monday-Friday8a-5pm$17/HRResponsibilities

  • Manage large amounts of incoming calls
  • Customer Request (Trade customers/Distributors)
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • System look-Up customer orders for stock status, order status, ETA and tracking numbers and prices
  • Keep records of customer interactions, process customer accounts and file documents/Order Entry
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customersSkills
    • Proven customer support experience or experience as a client service representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively Familiarity with MS Office Suite (Outlook, Word, Excel) - proficiency with ExcelJob Types: Full-time, TemporaryPay: $17.00 per hourBenefits:
      • Dental insurance
      • Health insurance
      • Vision insuranceSchedule:
        • 8 hour shift
        • Day shift
        • Monday to FridayAbility to commute/relocate:
          • Corona, CA: Reliably commute or planning to relocate before starting work (Preferred)Education:
            • High school or equivalent (Preferred)Work Location: One location

Keywords: AtWork Personnel, Corona , Trade Support Agent(Customer Service), Hospitality & Tourism , Corona, California

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