Manager, Customer Service - Global Product Lifecycle
Company: Abbott Laboratories Inc
Location: Temecula
Posted on: June 22, 2022
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Job Description:
Abbott is a global healthcare leader that helps people live more
fully at all stages of life. Our portfolio of life-changing
technologies spans the spectrum of healthcare, with leading
businesses and products in diagnostics, medical devices,
nutritionals, and branded generic medicines. Our 109,000 colleagues
serve people in more than 160 countries. JOB DESCRIPTION:Abbott
Vascular provides innovative, minimally invasive and cost-effective
products for treatment of vascular disease. Our extensive portfolio
includes drug-eluting stents, bare metal stents, guide wires,
balloon dilatation catheters, imaging catheters and software,
vessel closure devices and peripheral stents.We currently have an
opportunity for a Manager, Customer Service - Global Product
Lifecycle at our Temecula distribution site. Abbott Vascular
Customer Service cultivates unique customer relationships to
deliver life-saving therapies with products that are manufactured
with "Built as if intended for my Family" attitude. The Manager
Customer Service - Global Product Lifecycle develops and implements
successful product lifecycle strategies for commercial and clinical
distributed products. The Manager will develop relationships with R
Program Management, Global Marketing, and Division Supply Chain to
achieve timely and efficient launch and discontinuation of targeted
products. Success is defined by the level of system, business
process and customer readiness.WHAT YOU'LL DOLead a team of highly
motivated individuals that prepare and develop the commercial
readiness project schedule.Create awareness within the Vascular
organization of new product and/or product
discontinuations.Interacts with cross functional leaders to align
on project completion dates.Develops personnel by assessing
knowledge, skills and abilities (KSAs), securing appropriate
training to address training needs, assigning progressively
challenging tasks.Allocates resources by (assessing requirements,
goals, timelines, objectives, schedules, budgets, needs],
developing strategies, locating and mobilizing necessary resources)
to ensure that resources are available to achieve (program,
project, department, team, time, cost, quality) goals.Manage
cross-functional timelines and follow-up with team members to
ensure timely completion of tasks.Accurately evaluate complex
situations and identify solutions that create successful
outcomesWork directly with functional area managers to resolve
issues that impact completion of project objectives: determine when
to escalate issues to appropriate levels of management.EDUCATION
AND EXPERIENCE YOU'LL BRING:Bachelor's Degree in a related field,
or an equivalent combination of education and work experience.6
years' relevant experience, preferably 3 years in a Customer
Service environment.Experience in project leadership
roles.Extensive knowledge of and competency in project management
methodology and processes, including planning tasks and allocating
resources, risk management, working in teams, issues management,
monitoring and reporting, and documentation.Strategic, conceptual
analytical thinking and decision-making skills. Critical
thinking/problem-solving skills method. Negotiation skills. Ability
to plan and facilitate meetings. Demonstrated expertise in leading
teams.Ability to negotiate consensus among diverse groups and
influence the activities of others not in own reporting
structure.Strong written and presentation skills; ability to
communicate effectively with senior management. Technical
background sufficient to understand issues involved with the
project.Understanding of the strategic and operational context of
the projects; organizational savvy.Demonstrated ability in managing
expectations on program requirements and deliverables.Personal
integrity and courage to escalate issues about the project and to
advocate for responsible solutions to management.Adaptability and
flexibility including the ability to manage deadline pressure,
ambiguity and change.WHAT WE OFFER At Abbott, you can have a good
job that can grow into a great career. We offer:Training and career
development, with onboarding programs for new employees and tuition
assistanceFinancial security through competitive compensation,
incentives and retirement plansHealth care and well-being programs
including medical, dental, vision, wellness and occupational health
programsPaid time off401(k) retirement savings with a generous
company matchThe stability of a company with a record of strong
financial performance and history of being actively involved in
local communitiesLearn more about our benefits that add real value
to your life to help you live fully: www.abbottbenefits.comFollow
your career aspirations to Abbott for diverse opportunities with a
company that provides the growth and strength to build your future.
Abbott is an Equal Opportunity Employer, committed to employee
diversity.Connect with us at www.abbott.com, on Facebook at
www.facebook.com/Abbott and on Twitter @AbbottNews and
@AbbottGlobal.JOB FAMILY:Customer Service DIVISION:AVD Vascular
LOCATION:United States > Temecula : AWDC ADDITIONAL
LOCATIONS:WORK SHIFT:Standard TRAVEL:Not specified MEDICAL
SURVEILLANCE:No SIGNIFICANT WORK ACTIVITIES:Continuous sitting for
prolonged periods (more than 2 consecutive hours in an 8 hour day),
Keyboard use (greater or equal to 50% of the workday) Abbott is an
Equal Opportunity Employer of Minorities/Women/Individuals with
Disabilities/Protected Veterans. EEO is the Law link - English:
http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is
the Law link - Espanol:
http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
Keywords: Abbott Laboratories Inc, Corona , Manager, Customer Service - Global Product Lifecycle, Hospitality & Tourism , Temecula, California
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