Manager, Customer Service - Global Product Lifecycle

Company: Abbott Laboratories Inc
Location: Temecula
Posted on: June 22, 2022

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION:Abbott Vascular provides innovative, minimally invasive and cost-effective products for treatment of vascular disease. Our extensive portfolio includes drug-eluting stents, bare metal stents, guide wires, balloon dilatation catheters, imaging catheters and software, vessel closure devices and peripheral stents.We currently have an opportunity for a Manager, Customer Service - Global Product Lifecycle at our Temecula distribution site. Abbott Vascular Customer Service cultivates unique customer relationships to deliver life-saving therapies with products that are manufactured with "Built as if intended for my Family" attitude. The Manager Customer Service - Global Product Lifecycle develops and implements successful product lifecycle strategies for commercial and clinical distributed products. The Manager will develop relationships with R Program Management, Global Marketing, and Division Supply Chain to achieve timely and efficient launch and discontinuation of targeted products. Success is defined by the level of system, business process and customer readiness.WHAT YOU'LL DOLead a team of highly motivated individuals that prepare and develop the commercial readiness project schedule.Create awareness within the Vascular organization of new product and/or product discontinuations.Interacts with cross functional leaders to align on project completion dates.Develops personnel by assessing knowledge, skills and abilities (KSAs), securing appropriate training to address training needs, assigning progressively challenging tasks.Allocates resources by (assessing requirements, goals, timelines, objectives, schedules, budgets, needs], developing strategies, locating and mobilizing necessary resources) to ensure that resources are available to achieve (program, project, department, team, time, cost, quality) goals.Manage cross-functional timelines and follow-up with team members to ensure timely completion of tasks.Accurately evaluate complex situations and identify solutions that create successful outcomesWork directly with functional area managers to resolve issues that impact completion of project objectives: determine when to escalate issues to appropriate levels of management.EDUCATION AND EXPERIENCE YOU'LL BRING:Bachelor's Degree in a related field, or an equivalent combination of education and work experience.6 years' relevant experience, preferably 3 years in a Customer Service environment.Experience in project leadership roles.Extensive knowledge of and competency in project management methodology and processes, including planning tasks and allocating resources, risk management, working in teams, issues management, monitoring and reporting, and documentation.Strategic, conceptual analytical thinking and decision-making skills. Critical thinking/problem-solving skills method. Negotiation skills. Ability to plan and facilitate meetings. Demonstrated expertise in leading teams.Ability to negotiate consensus among diverse groups and influence the activities of others not in own reporting structure.Strong written and presentation skills; ability to communicate effectively with senior management. Technical background sufficient to understand issues involved with the project.Understanding of the strategic and operational context of the projects; organizational savvy.Demonstrated ability in managing expectations on program requirements and deliverables.Personal integrity and courage to escalate issues about the project and to advocate for responsible solutions to management.Adaptability and flexibility including the ability to manage deadline pressure, ambiguity and change.WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career. We offer:Training and career development, with onboarding programs for new employees and tuition assistanceFinancial security through competitive compensation, incentives and retirement plansHealth care and well-being programs including medical, dental, vision, wellness and occupational health programsPaid time off401(k) retirement savings with a generous company matchThe stability of a company with a record of strong financial performance and history of being actively involved in local communitiesLearn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.comFollow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.JOB FAMILY:Customer Service DIVISION:AVD Vascular LOCATION:United States > Temecula : AWDC ADDITIONAL LOCATIONS:WORK SHIFT:Standard TRAVEL:Not specified MEDICAL SURVEILLANCE:No SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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