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HVAC Customer Service Manager

Company: NP Mechanical Rice Services Inc
Location: Corona
Posted on: June 22, 2022

Job Description:

Location: Corona, CAJob Category: RICE Office Exempt ATSSalary Interval: Salary ExemptApplication Instructions Before you applyA few things to know before you apply for an hourly position:

  • You must be able to provide proof of legal authorization to work in the United States.
  • A valid email address is required to submit an application through our online system, which will enable you to receive important updates related to your application.Position Description RICE Services Inc., (A 100% employee owned ESOP) is looking to hire an organized, professional HVAC Service Manager to join our team. We are seeking indivual to compliment our HVAC team. The ideal candidate will demonstrate actions and decisions that align with our company Core Values of Respect, Intigrity, Safety and Quality.Provides planning and management in the safe and efficient servicing of HVAC equipment, components and systems in commercial and/or residential settings. Utilizes human resources effectively to manage workload, achieve production and margin objectives and provide HVAC services to customers and contractors.Essential Duties:
    • Manages and develops the Service staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production.
    • Evaluates work load and schedules service work in a way that best utilizes manpower and maximizes profits.
    • Resolves customer issues and complaints to ensure customer satisfaction.
    • Ability to create and manage budgets.
    • Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal down-time in job completion.
    • Conducts research and participates in the marketing process of the department.
    • Generates reports and measures of departmental operations as well as records on all inventory, tools and vehicles. Reviews reports with management.
    • Instructs crews on proper use of materials and quality workmanship.
    • Reviews payroll records to ensure that technicians are paid properly.
    • May conduct job site surveys.
    • Ensures that employees have proper tools for the job and that they are properly maintained.
    • Assists the dispatching operation to ensure appropriate technician selection for type of service.
    • Monitors preventive maintenance of vehicles to ensure proper operation.
    • Evaluates staff to determine training requirements. Provides on-the-job training and support to employees.
    • Oversees facility and equipment maintenance, ensuring that assets are protected and controlledPosition Requirements A High School diploma or general education degree (GED) is required with 6-8 years of experience in HVAC service A must. A working knowledge of gas piping, electricity, plumbing and air flow are required. Journeyman licensure is desired. A valid driver's license is required. Must possess a working knowledge of local codes and general industry standards. Strong supervisory, communications, computer and mathematical skills are required. Must be able to live and model our core values: Respect, Integrity, Safety and Quality.
      • Strong worth ethic and have loyalty and integrity
      • Computer literate with proficiency with Microsoft Office and related spreadsheets and database software.
      • Team Player and able to work well under pressure
      • Must be able to deal effectively with builder representatives, field staff, and other departments.
      • Possess excellent customer service skills
      • Maintain regular attendance and punctualityKnowledge and Skills
        • Strong organizational and detail-oriented skills
        • Excellent oral and written communication skills
        • Computer literate with proficiency with Microsoft Office and related spreadsheets and database software.
        • Capable of handling multiple tasks with simultaneous deadlines.
        • Comfortable, creating, editing, modifying documents using Microsoft Office products.
        • Multifamily HVAC
        • Single-family HVAC
        • Air Filtration System
        • Managing Crews
        • HVAC
        • Equipment Maintenance
        • Scheduling
        • Terminal
        • Dispatching
        • Preventive Maintenance
        • Journeyman
        • Supervisory ExperiencePI180501317

Keywords: NP Mechanical Rice Services Inc, Corona , HVAC Customer Service Manager, Hospitality & Tourism , Corona, California

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