Housekeeping Manager - Temecula/Vail Lake KOA
Company: KEI Outdoors
Location: Temecula
Posted on: January 21, 2023
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Job Description:
Description: Company BackgroundKampgrounds Enterprises, Inc is a
third-generation family business in the Outdoor Hospitality sector
with a long history of owning and operating award-winning
campgrounds. Our goal is the be one of the premier campground
operators in the country offering exceptional customer service
while providing families the opportunity to create memories around
the campfire.Property InformationThe Temecula/Vail Lake KOA is an
outdoor campground destination located in beautiful Southern
California among a grove of oak trees. It is a year-round park
offering camping close to the Temecula wine country, beautiful Vail
Lake, and has miles of mountain bike, horse, and hiking trails. We
have over 450 RV sites and are currently installing 24 units of
accommodation on the property with a plan to add up to 150 units.
Our staff strives to create a great camping experience for our
guests by offering excellent customer service, outstanding
amenities, and the opportunity to create memories to last a
lifetime!Administrative tasks: Attend weekly Department Head
meetings Meet with AGM individually once per week Help disseminate
information on project plans, policy changes and other information
to individual teams Effectively create a weekly staffing schedule
that reflects the occupancy for effective cost control for all
accommodation units Approval of department time sheets Help
facilitate all trainings for department staff Create schedule for
daily cleaning of all buildings and accommodation units Complete
inventories and maintain supplies for custodial and accommodation
needs Report all repairs or safety concerns to AGM Develop and
implement linen plan for deluxe accommodations that helps to
control cost through monthly inventories Operate the department to
ensure compliance with accident/loss prevention programs,
health/sanitation standards and regulations, and CAL/Osha standards
Open the housekeeping area and create Break Out BoardsLeadership
Responsibilities: Recruitment and hiring of staff for department
Orientation and training of new hires and assist with completion of
HR tasks Train all housekeeping staff and supervisors to deliver
the best product at the highest cleanliness standards Ensure that
all housekeeping staff are efficiently working, and staff is fully
equipped with the supplies they need to maintain the standards of
cleanliness Assist with or conduct employee disciplinary actions
when needed Conduct bi-annual or quarterly department employee
reviews Coordinate with fellow department heads to ensure units are
ready for guest arrival when needed Inspect accommodations for
cleanliness and compliance Available cover shifts for the
department as necessary Help resolve and coordinate customer
service recovery Communicate directives and assign tasks to staff
with professionalism Ensure all emergency procedures are understood
and followed by all staff Interact with guests and staff in a
professional and courteous manner Adhere to company purchasing
policyAs a department head, you may also be asked to assist other
departments or assigned additional tasks by your supervisor to
ensure the successful operation of the campground Requirements:
Skills Required Proficient in Microsoft Office and other internet
applications Tourism/Customer Service/Hospitality Experience - or
like leadership experience in department Experience in housekeeping
of at least 2 years Ability to lift 50 lbs Sit/Stand for long
periods of time Hold a valid Driver's license Proficient in
EnglishPreferred Skills Bilingual is valued Organized Ability to
communicate well with staff for directives and tasksThe
Housekeeping Department Head reports to the Assistant General
Manager of the Temecula/Vail Lake KOA. This position is considered
full time and successful candidates can expect subsidized health
insurance after 60 days as well as paid vacation and Simple IRA
participation after completed milestones. The daily working hours
should best fit the needs of the department, but will include at
least one weekend day. Our department head can expect to spend 3-4
days overseeing/assisting the housekeeping and custodial team on
the grounds of the campground and spend 1-2 days per week doing
planning and administration work at a desk. The starting wage for
this position will be $21 and up depending on the applicants
experience.PM21
PI
Keywords: KEI Outdoors, Corona , Housekeeping Manager - Temecula/Vail Lake KOA, Hospitality & Tourism , Temecula, California
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