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Call Center Representative

Location: Corona
Posted on: November 19, 2020

Job Description:

Local college is looking for part time dialer representatives to join their team!


Temp to Hire


Full Benefits - Dental, Medical and Vision, $15k Life Insurance Policy, sick time and vacation accrued


Pay Rate: $13.00 per hour


Hours: 4pm-8pm (Must be available evenings for workshops and some weekends for seminars.)


Schedule: Monday - Friday


Duties: An Admissions Representative will answer 500-650 phone calls per day with only 10% transfer rate to the Admissions Advisory team.


Requirements:


Must be comfortable reading from a script.


Must have recent inbound and outbound call center experience.


Ability to multi-task


Excellent verbal and written communication skills


Strong Data Entry


Competency: To perform the job successfully, an individual should demonstrate the following competencies:


Customer Service - Offers excellent customer service to all applicants; handles difficult or emotional applicant situations; responds promptly to requests for information; meets commitments.


Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to applicants without interrupting; keeps emotions under control.


Oral Communication - Speaks clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions; demonstrates one-on-one presentation skills.


Teamwork - Balances team and individual goals; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.


Diversity - Shows respect and sensitivity for cultural differences; promotes harassment-free environment.


Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.


Organizational Support - Follows policies and procedures; completes paperwork correctly and on time; supports organization's goals and values.


Computer Skills - To perform this job successfully, an individual must have knowledge of the Internet and its applications, Microsoft Office, Word, Excel, Access and Outlook; and master proprietary software used to maintain student records. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Corona , Call Center Representative, IT / Software / Systems , Corona, California

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