Call Center Representative
Location: Corona
Posted on: January 14, 2021
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Job Description:
Local college is looking for part time dialer representatives to
join their team!
Temp to Hire
Full Benefits - Dental, Medical and Vision, $15k Life Insurance
Policy, sick time and vacation accrued
Pay Rate: $13.00 per hour
Hours: 4pm-8pm (Must be available evenings for workshops and some
weekends for seminars.)
Schedule: Monday - Friday
Duties: An Admissions Representative will answer 500-650 phone
calls per day with only 10% transfer rate to the Admissions
Advisory team.
Requirements:
Must be comfortable reading from a script.
Must have recent inbound and outbound call center experience.
Ability to multi-task
Excellent verbal and written communication skills
Strong Data Entry
Competency: To perform the job successfully, an individual should
demonstrate the following competencies:
Customer Service - Offers excellent customer service to all
applicants; handles difficult or emotional applicant situations;
responds promptly to requests for information; meets
commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming;
maintains confidentiality; listens to applicants without
interrupting; keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive
and negative situations; listens and gets clarification; responds
well to questions; demonstrates one-on-one presentation skills.
Teamwork - Balances team and individual goals; exhibits objectivity
and openness to others' views; gives and welcomes feedback;
contributes to building positive team spirit; puts success of team
above own interests; able to build morale and group commitments to
goals and objectives; supports everyone's efforts to succeed.
Diversity - Shows respect and sensitivity for cultural differences;
promotes harassment-free environment.
Ethics - Treats people with respect; keeps commitments; inspires
the trust of others; works with integrity and ethically; upholds
organizational values.
Organizational Support - Follows policies and procedures; completes
paperwork correctly and on time; supports organization's goals and
values.
Computer Skills - To perform this job successfully, an individual
must have knowledge of the Internet and its applications, Microsoft
Office, Word, Excel, Access and Outlook; and master proprietary
software used to maintain student records. We are an equal
employment opportunity employer and will consider all qualified
candidates without regard to disability or protected veteran
status.
Keywords: , Corona , Call Center Representative, IT / Software / Systems , Corona, California
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