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NOC Technical Support Specialist

Company: Motorola Solutions
Location: Temecula
Posted on: November 18, 2021

Job Description:

If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company OverviewMotorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home.We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.Department OverviewThe Software Enterprise organization delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. We are a 24X7, 365 Day a year operation with multiple shifts to properly support our customers. We monitor the operational support systems to proactively identify service impacting events relating to Public Safety Access Points connectivity and functionality. We continually provides friendly and helpful customer service and actively participate in ongoing internal training.Job DescriptionHours will be either Sunday-Thursday OR Tuesday-Saturday 6am-2:30pm Pacific Time.Under general supervision, the NOC Technical Support Specialist will perform duties as outlined in the NOC Standard Operating Procedures, with a focus on network/systems infrastructure troubleshooting and reporting.Primary responsibilities include but are not limited to:

  • Network monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets
  • Following SOP/SLA guidelines, providing the escalation of Critical Incidents to NOC Management to facilitate governmental reporting requirements
  • Typical solutions being supported include Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls)Qualifications:- Minimum of a high school diploma or equivalent- One to three years of education or related work experience- Troubleshooting experience- Microsoft Azure or Cisco CCENT certification desired- Microsoft MCSA, VMWare VCA, or Cisco CCNA certification a plus.- Network protocol monitoring or support: VPN, MPLS, BGP, VOIP, SIP- Experience administering Microsoft CRM, AntiVirus, and Backup solutions- Network Monitoring experience using Nagios, ScienceLogic, Solarwinds, Federos, Zabbix, PagerDuty, or other dashboard monitoring solution.- Experience using ServiceNow, Remedy, or other ITSM platform- Strong verbal and written communication skills.- Must be able to work a 24/7 rotating shift.- Must be able to work overtime as required- This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers .Basic Requirements
    • Minimum of a high school diploma
    • 1+ year of experience in customer service, call centers, or NOC support
    • Must be able to obtain background clearance as required by government customerVaccine RequirementMotorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022 . Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYesOur U.S. Benefits include:
      • Incentive Bonus Plans
      • Medical, Dental, Vision benefits effective Day 1
      • 401K with Company Match and Day 1 vesting
      • 9 Paid Holidays
      • Generous Paid Time Off Packages
      • Employee Stock Purchase Plan
      • Paid Parental & Family Leave
      • and more!EEO StatementMotorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Keywords: Motorola Solutions, Corona , NOC Technical Support Specialist, IT / Software / Systems , Temecula, California

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