Job Title:Online Admissions Advisor
Summary: An Admissions Advisor must be able to sell prospective
students on themselves and the benefits of higher education by
matching the prospective student's needs with the features and
content of the colleges certificate and degree programs.
Schedule: Monday - Thursday 8-6 & Friday 8-noon
B2B experience or candidates who have worked at colleges; UEI, ITT
Tech, Phoenix, Kaplan, etc. is a PLUS.
Essential Duties and Responsibilities:
?Responds to e-mail and telephone inquiries.
?Makes out-bound telephone calls for purposes of follow-up.
?Makes telephone based sales presentations to prospective
?Directs students to Online web-site for completion of
?Refers applicants to financial services.
?Assists prospective students in navigating the enrollment
?Follows up by telephone and correspondence for Student Success
Course, start date, and retention.
?Develops leads to supplement general marketing.
?Performs other duties as assigned.
Competency: To perform the job successfully, an individual should
demonstrate the following competencies:
Customer Service - Offers excellent customer service to all
applicants; handles difficult or emotional applicant situations;
responds promptly to requests for information; meets
Interpersonal Skills - Focuses on solving conflict, not blaming;
maintains confidentiality; listens to applicants without
interrupting; keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive
and negative situations; listens and gets clarification; responds
well to questions; demonstrates one-on-one presentation skills.
Teamwork - Balances team and individual goals; exhibits objectivity
and openness to others' views; gives and welcomes feedback;
contributes to building positive team spirit; puts success of team
above own interests; able to build morale and group commitments to
goals and objectives; supports everyone's efforts to succeed.
Diversity - Shows respect and sensitivity for cultural differences;
promotes harassment-free environment.
Ethics - Treats people with respect; keeps commitments; inspires
the trust of others; works with integrity and ethically; upholds
Organizational Support - Follows policies and procedures; completes
paperwork correctly and on time; supports organization's goals and
Strategic Thinking - Develops strategies to achieve organizational
goals; adapts strategy to changing conditions.
Quality - Demonstrates accuracy and thoroughness; looks for ways to
improve and promote quality; applies feedback to improve
performance; monitors own work to ensure quality.
Quantity - Meets organization's goals; strives to increase and
Safety and Security - Observes safety and security procedures;
reports potentially unsafe conditions; uses equipment and materials
Adaptability - Adapts to changes in the work environment; manages
competing demands; able to deal with frequent change, delays, or
Attendance/Punctuality - Is consistently at work and on time;
ensures work responsibilities are covered when absent; arrives to
meetings and appointments on time.
Dependability - Follows instructions, responds to management
direction; takes responsibility for own actions; commits to long
hours of work when necessary to reach go We are an equal employment
opportunity employer and will consider all qualified candidates
without regard to disability or protected veteran status.