Customer Service Rep
Company: CIRCOR International, Inc
Location: Corona
Posted on: January 12, 2021
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Job Description:
ORGANIZATIONAL STRUCTUREBUSINESS: AFSLOCATION: Corona, CADIRECT
REPORTING:--Customer Service ManagerFUNCTIONAL REPORTING: POSITION
DETAILSPosition SummaryImprove levels of customer satisfaction in
all facets of customer service consistent with business goals. Acts
as liaison between company and customer to ensure excellent
communication and customer relations are sustained. Maintain a
professional image while answering customer inquiries and resolving
outstanding concerns.Principal Activities* Builds long-term
relationships with new and existing customers* Contributes daily to
team success by displaying a positive attitude while assisting
customers and employees* Answers customer inquiries in person, on
the phone, and through email* Supports customer visits and
coordinates cross organizational resources* Provides customers with
price and delivery to fulfill RFQ's* Follows up on outstanding
quotes and converts to orders* Completes contract review, order
entry and submits PO's for internal flow down execution* Accesses
and maintains customer portals daily for assigned accounts*
Displays empathy for customer concerns and handles situations in
the best interest of the company and customer* Researches and
resolves pending items, customer concerns and complaints in a
timely manner* Coordinates with internal departments to support
expedite requests and create recovery plans for delinquent orders*
Performs backlog audits and PO reconciliation for assigned accounts
on a regular basis* Evaluates customer demand inquiries and
mitigates risk for customers and the company* Maintains account
specific work instructions for assigned customers* Updates
forecasting module regularly to ensure appropriate demand loaded
for assigned accounts* Assists Accounting and Shared Services with
collection efforts* Complies with export compliance guidelines*
Follows company policies and procedures* Actively supports CIRCOR
Operating System and contributes to 6S initiatives* Provides
further support as requestedCANDIDATE REQUIREMENTSKnowledge Skills
& Abilities* Five plus years of customer service experience with
demonstrated accomplishments* One year previous aerospace,
manufacturing or related markets experience preferred* Proficient
with Windows and Microsoft Office* Experience managing customer
portals preferred* Ability to multitask and manage time
efficiently* Demonstrates customer account ownership* Strong verbal
and written communication skills* Fluent in English language, both
oral and written communication. Demonstrates proficiency to
read/write instructions, correspondence and memos with full
comprehension* Balances team and individual responsibilities*
Identifies and resolves problems quickly and accurately* Ability to
understand and relay company policies and procedures* Displays
dependability to position and team* High level of accuracy with
attention to detail and organization* Maintains high ethical
standards* Basic understanding of U.S. Export requirements (EAR and
ITAR) preferred* Background in lean or six sigma preferred*
Familiarity with ERP System (JDE) a plusEducation & Experience*
High school diploma/equivalent* Bachelor's Degree from an
accredited institution preferredCIRCOR is an EEO Employer of
Females/Minorities/Veterans/Individuals with Disabilities
Keywords: CIRCOR International, Inc, Corona , Customer Service Rep, Other , Corona, California
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