Customer Service Rep- Bilingual Spanish

Company: Staffmark
Location: Corona
Posted on: January 12, 2021

Job Description:

Our manufacturing client in Corona is seeking a Customer Service Representative-Emergency Power. Apply at www.staffmark.com and use Job ID # 1108858Full-time position responsible for rendering high quality technical assistance and customer service to support company inquiries regarding product selection and for supporting the sales team's efforts with engineering, production and shipping departments.ESSENTIAL DUTIES AND RESPONSIBILITIES--- Responding to all "Emergency Power" RFQs by obtaining all the needed information (specs, drawings, product selection information) from the customer. Reviewing this information and consulting with Engineering to create a Catalog Number (and Item #) which will meet the project requirements. --- Responsible for creating the BOM (and obtaining vendor quotes) as needed to complete the cost sheet. --- Responsible for preparing the written verbiage and sending Price Quotations after confirming price justification for our different sales channels (Level A, Level B, etc.) --- Prompt follow up on all quotes to ensure receipt, to gain additional competitive information and tracking the project status (updates provided to management). Provides project updates at our weekly Sales/Production meeting.--- Responsible for inputting & updating sales department information in MAS200 (Customer contact information, Sales Orders, Order Acknowledgment, issuing RMAs, product warranty issues, shipping dates/methods, payment terms, etc.). --- Completes the "Green Sheet" and coordinates with Project Manager to ensure all project paperwork is completed accurately and within a timely manner. --- Ensures all project correspondence and information is organized, updated and linked to GoldMine / ECZM.--- Building customer rapport/support of ESL products and seeking new opportunities for business via on-going communications with Engineering Firms, Distributors, Contractors, etc. --- Tracks and summarizes to Management all errors with recommendations (solutions) for process improvements.--- Work with credit department concerning credit status and payment process for customers.--- Acts as a Customer Advocate within the organization.--- Maintains a professional image and positive attitude.--- Performs other duties/tasks as assigned, and helps the team as needed.--- Self-starter, independent worker, and team player and a leader for the Emergency Power Sales Department. --- Completes all activities in a timely, accurate, friendly, courteous and efficient manner.--- Accommodate request of customers in accordance with company standards and specifications (refer to immediate supervisor for requests that are outside of company specifications).--- Abide by all rules and regulations as set forth in your employee handbook.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.--- Technical aptitude, attention to detail and ability to multi-task.--- Experience with power distribution or related equipment.--- Basic knowledge of electrical power.--- Ability to read one-line drawings.--- Self-starter with a positive attitude. --- High level of initiative and resiliency.--- Excellent verbal, listening and written communication skills. Bi-lingual (Spanish) is a plus.--- Excellent organizational and time management skills.--- High proficiency in computer skills (MS Outlook, MS Word, System directories). MAS200 and GoldMine experience is a plus.EDUCATION and/or EXPERIENCE--- This position requires a high school diploma or equivalent--- 5-7 years of customer service experience, including data entryApply at www.staffmark.com and use Job ID # 1108858About StaffmarkStaffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Keywords: Staffmark, Corona , Customer Service Rep- Bilingual Spanish, Other , Corona, California