Customer Service Rep- Bilingual Spanish
Company: Staffmark
Location: Corona
Posted on: January 12, 2021
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Job Description:
Our manufacturing client in Corona is seeking a Customer Service
Representative-Emergency Power. Apply at www.staffmark.com and use
Job ID # 1108858Full-time position responsible for rendering high
quality technical assistance and customer service to support
company inquiries regarding product selection and for supporting
the sales team's efforts with engineering, production and shipping
departments.ESSENTIAL DUTIES AND RESPONSIBILITIES--- Responding to
all "Emergency Power" RFQs by obtaining all the needed information
(specs, drawings, product selection information) from the customer.
Reviewing this information and consulting with Engineering to
create a Catalog Number (and Item #) which will meet the project
requirements. --- Responsible for creating the BOM (and obtaining
vendor quotes) as needed to complete the cost sheet. ---
Responsible for preparing the written verbiage and sending Price
Quotations after confirming price justification for our different
sales channels (Level A, Level B, etc.) --- Prompt follow up on all
quotes to ensure receipt, to gain additional competitive
information and tracking the project status (updates provided to
management). Provides project updates at our weekly
Sales/Production meeting.--- Responsible for inputting & updating
sales department information in MAS200 (Customer contact
information, Sales Orders, Order Acknowledgment, issuing RMAs,
product warranty issues, shipping dates/methods, payment terms,
etc.). --- Completes the "Green Sheet" and coordinates with Project
Manager to ensure all project paperwork is completed accurately and
within a timely manner. --- Ensures all project correspondence and
information is organized, updated and linked to GoldMine / ECZM.---
Building customer rapport/support of ESL products and seeking new
opportunities for business via on-going communications with
Engineering Firms, Distributors, Contractors, etc. --- Tracks and
summarizes to Management all errors with recommendations
(solutions) for process improvements.--- Work with credit
department concerning credit status and payment process for
customers.--- Acts as a Customer Advocate within the
organization.--- Maintains a professional image and positive
attitude.--- Performs other duties/tasks as assigned, and helps the
team as needed.--- Self-starter, independent worker, and team
player and a leader for the Emergency Power Sales Department. ---
Completes all activities in a timely, accurate, friendly, courteous
and efficient manner.--- Accommodate request of customers in
accordance with company standards and specifications (refer to
immediate supervisor for requests that are outside of company
specifications).--- Abide by all rules and regulations as set forth
in your employee handbook.QUALIFICATIONSTo perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with
disabilities to perform the essential functions.--- Technical
aptitude, attention to detail and ability to multi-task.---
Experience with power distribution or related equipment.--- Basic
knowledge of electrical power.--- Ability to read one-line
drawings.--- Self-starter with a positive attitude. --- High level
of initiative and resiliency.--- Excellent verbal, listening and
written communication skills. Bi-lingual (Spanish) is a plus.---
Excellent organizational and time management skills.--- High
proficiency in computer skills (MS Outlook, MS Word, System
directories). MAS200 and GoldMine experience is a plus.EDUCATION
and/or EXPERIENCE--- This position requires a high school diploma
or equivalent--- 5-7 years of customer service experience,
including data entryApply at www.staffmark.com and use Job ID #
1108858About StaffmarkStaffmark is committed to providing equal
employment opportunity for all persons regardless of race, color,
religion (including religious dress and grooming practices), sex,
sexual orientation, gender, gender identity, gender expression,
age, marital status, national origin, ancestry, citizenship status,
pregnancy, medical condition, genetic information, mental and
physical disability, political affiliation, union membership,
status as a parent, military or veteran status or other non-merit
based factors. We will provide reasonable accommodations throughout
the application, interviewing and employment process. If you
require a reasonable accommodation, contact us. Staffmark is an
E-Verify employer. This policy is applicable to all phases of the
employment relationship, including hiring, transfers, promotions,
training, terminations, working conditions, compensation, benefits,
and other terms and conditions of employment.All employees are
directed to familiarize themselves with this policy and to act in
accordance with it. All decisions with respect to employment
matters and other phases of employer-temporary employee
relationships will be in keeping with this policy and in accordance
with all applicable laws and regulations.
Keywords: Staffmark, Corona , Customer Service Rep- Bilingual Spanish, Other , Corona, California
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