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Intake Coordinator I

Company: FFF Enterprises, Inc.
Location: Temecula
Posted on: April 9, 2021

Job Description:

Position Summary The Intake Coordinator is responsible for the acceptance, processing and coordination of all referrals for patient care services. Determines eligibility and benefits for new referrals or readmissions, obtains authorizations and secures financial obligations for new admissions or readmissions. Coordinates with pharmacy, nursing and client service specialists to initiate patient care services. Essential Functions and Duties Answers telephones utilizing appropriate etiquette and speaks referral sources, patient, family members, clinicians and payors.Initiates the intake process gathering relevant data from the referral source required to admit patient to NuFactor services.Notifies departments of new referrals and coordinates information amongst referral sources, clinicians and sales. Provide appropriate documentation to clinical departments for initiation of services.Determines patients' financial obligation, out of pockets expense and copays. Contacts patients prior to start of services to discuss financial obligations and make arrangements for payments.Completes start of care paperwork for patient signature i.e.; admissions agreement, financial obligation, advanced beneficiary notice, compassionate care application as required prior to initiation of services and tracks the return of signed copies within NuFACTOR system of record.Enters complete referral information into NuFACTOR system of record. Enters all communications and updates in assessments and notes while admitting patients for service.Complies with all NuFactor policies and procedures and compliance requirements when engaging in activities related to the company.Performs other duties as assigned. Education, Knowledge, Skills and Experience Required Education: High School diploma or equivalent Required Knowledge: Knowledge of medical and pharmacy terminology and calculations, general pharmacy dispensing requirements, including identification of items requiring prescription and valid prescribing data.Working knowledge of state, federal and Joint Commission guidelines/regulations/laws.Represent the Company in a professional manner and appearance at all times.Understand and internalize the Company's purpose; Display loyalty to the Company and its organizational values.Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others. Preferred Knowledge: Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds. Required Experience: One (1) year health care related experience in a pharmacy, home healthcare, infusion related setting or hospital required. Required Skills: Must have strong organizational skillsMust have a detail orientation and the proven ability to prioritize workMust have effective verbal and written communication skillsMust have the ability to work with limited supervision and as part of a teamSound decision-making abilities Preferred Skills: Excellent verbal and written communication skills and the ability to interact effectively with patients, co-workers and management.Ability to work with a high degree of accuracy in an organized, detail-oriented manner with appropriate follow-up when required.Ability to communicate effectively and at the appropriate level with healthcare professionals and peers.Ability to prioritize work and make decisions independently and effectively, often quickly in response to dynamic patient needs, with limited supervision and direction, except where required/restricted by law.Ability to exercise discretion and maintain confidentiality to the level of required HIPAA standards.Ability to use and understand Microsoft Office skills and internet technologies. Professional Certification: None Required. Licensed Pharmacy Technician of Vocational Nurse in the State of California preferred. Physical requirements Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. Must have the ability to lift and maneuver items of at least 50 lbs. Must have the ability to travel occasionally. Working condition include normal office setting/warehouse. Mental Demands Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions Direct Reports None EEO/AAP Statement FFF Enterprises is an EEO/AAP employer; all business decisions (employment, promotions, compensation, etc.) are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. FFF Enterprises promotes an equal employment opportunity workplace which includes reasonable accommodation consideration of otherwise qualified disabled. Acknowledgement The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified. The undersigned employee acknowledges receipt of the Job Description for the employee's position and understands the essential functions, responsibilities and qualifications of the position. Furthermore, the employee acknowledges that this Job Description does not include all of the essential functions of this position, and that these essential functions may change as deemed necessary by the manager.

Keywords: FFF Enterprises, Inc., Corona , Intake Coordinator I, Other , Temecula, California

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