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Operations Support

Company: Paramount Residential Mortgage Group
Location: Corona
Posted on: May 3, 2021

Job Description:

With over 200 locations and 2,000 employees, Paramount Residential Mortgage Group Inc. (PRMG) is one of the largest independently owned Mortgage Banks in the nation. The company is experiencing exponential growth in 2021 and will for many years to come. We are looking for a highly qualified Operations Support to join our Retail team to help support our increased volume. Newly hired Operations Support will have the privilege of working with a talented team, along with being mentored for growth. The benefits that PRMG offers are available to all full time employees. We offer competitive salary that will be based off of experience. You will have a variety of medical, dental, vision, and other insurance products to choose from. Each year you will receive two weeks vacation time, over nine paid holidays, and five sick days, and access to our employee discount program! With all of these benefits, it is no wonder why we were voted the top 5 of the 50 Best Companies to work for 2020. So if you are looking for a Operations Support position that will be groomed for advancement, then PRMG is the place for you! Apply now!


Job Summary:

Primary responsibility is customer support for Retail, Wholesale and Correspondent operations on Operations Support Desk via ticketing system. Develop good working relationships with the staff assigned to the team as well as companywide operations staff. The duties for Operations Support include, but are not limited to, those described below.


Essential Job Functions:

  • Customer Service: Focus on effectively solving for policy & compliance related matters.
  • Organization: Must be organized and a self-starter who can manage their own daily priorities
  • toggling in between review of new ticket requests and completion of existing tickets.
  • Communication: Communicates well verbally and in writing with co-workers and customers
  • acting as liaison between PRMG’s internal departments to ensure cohesive business flow.
  • Equipment: Uses such office equipment as computer terminals and copiers.
  • Physical: Must be able to sit for extended time periods. Hearing and vision within normal ranges.

  • Maintain professional and exceptional customer support.
  • Review, identify, resolve tickets and take corrective action to facilitate quick quality resolution.
  • Informing management on trending / system issues to prevent further issues companywide.
  • Performs a variety of tasks maintaining familiarity with operations concepts, practices, and procedures within various departments.
  • Support operations in all aspects, but not limited to, compliance through loan closing.

  • One to three years of mortgage lending related experience.
  • Experience in TRID regulations: Fees, Initial Disclosure Disclosures & Closing Documents,
  • Mavent Compliance solutions


  • Strong interpersonal-communication and business-relationship skills.
  • Detail oriented with strong organizational and follow-through skills.
  • Excellent analytical, written and verbal communication skills.
  • Technologically proficient in MS Windows software.    


  • High school diploma



Keywords: Paramount Residential Mortgage Group, Corona , Operations Support, Other , Corona, California

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