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Level 2 Help Desk Technician

Company: New Charter Technologies
Location: Corona
Posted on: September 6, 2021

Job Description:

Level 2 Helpdesk Technician - MSP Industry, Corona CA 

At I.T. Responsive, we provide both small, mid-sized and enterprise level services with best of breed service solutions and project services. With practices in Managed Services, Cloud Services, Virtualization and Infrastructure, I.T. Responsive has the team and resources to create and implement powerful and unique technology solutions for your organization. 

We are currently seeking full time Level 2 Help Desk Technician to support our organization onsite in Corona, California. Looking for technology professionals interested in joining a fun, high paced team. We specialize in Managed Services utilizing Microsoft, AWS and VMWare technologies. The Help Desk Technician will interface with clients, internal service and project departments. The job will include but is not limited to installation, diagnosis and troubleshooting systems/servers and Network services.

Responsibilities include: 

  • Install servers/systems, routers, firewalls and other equipment for clients
  • Design/Implement/Support client server and workstation infrastructure
  • Respond to service requests and repair the malfunctioning equipment/software in a timely manner
  • Create/improve Technical Service Group standards and implementation methods
  • File timely technical reports and create update technical documentation
  • Some lifting of computer equipment
  • Driving to client locations will be required from time to time


  • Familiarity with Windows Servers, Windows 10, Office 365, SQL, Active Directory, Virtualization
  • Familiarity with Cisco, SonicWall, Dell, EMC, VMWare or similar technologies
  • Proficiency with switches, firewalls, IP routing, network security, VOIP, and the OSI model
  • Proficiency with virtualization
  • Familiarity with Cloud, including Azure, Office 365, AWS
  • Superior troubleshooting skills are a must
  • Must be fast learner with good verbal and written communication skills
  • Excellent customer service skills


  • Minimum of 3 years experience in a Managed Service Provider or multi-tenant environment strongly preferred.
  • 2+ Years of Network experience
  • One or more IT certifications/training (VMWARE, Azure, Windows Server 2016/2019)
  • Advanced knowledge of computer networking
  • Advanced knowledge of PC hardware
  • Advanced knowledge of Windows operating system and utilities 
  • Bachelor's degree required 

Additional Details: 

  • Position will require onsite presence in Corona office 
  • Reliable transportation and good driving record needed 
  • Full Time Position, 40 hours a week with frequent paid overtime 
  • Compensation is DOE 

Keywords: New Charter Technologies, Corona , Level 2 Help Desk Technician, Other , Corona, California

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