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Desktop Support Tech 1

Company: Rancho Christian Church & School
Location: Temecula
Posted on: November 22, 2021

Job Description:

Desktop Support Tech 1
Rancho Community Church & Christian Schools Title: Desktop Support Tech 1
Supervisor: -Director of Technology
Classification: -Non-exempt

Description: - The Desktop Support Tech 1 -will provide audio, video, lighting, and IT support for all Departments and Ministries of Rancho Community Church and Schools.

Spiritual Qualifications:
Demonstrate a passion for Christ and his Kingdom through personal spiritual discipline and public ministry.
Seeks to grow in that relationship with Christ through personal spiritual discipline, education, accountability and service to His Kingdom

Professional Qualifications:
Possesses technical knowledge of PC/Apple and desktop hardware

Possesses technical knowledge of PC/Apple internal components

Experience with macOS and Windows operating systems

Hands-on hardware trouble-shooting experience

Ability to operate tools, components and peripheral accessories

Able to read and understand technical manuals, procedural documentation and OEM guides

Ability to conduct research into PC/Apple issues and products as needed

Strong customer service orientation

Possesses effective interpersonal skills and relationship-building skills

Possesses strong written and oral communication skills

Ability to present ideas in user-friendly language

Understanding of the organization's goals and objectives

Analytical and problem-solving abilities, with keen attention to detail

Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment

Experience working in a team-oriented, collaborative environment is a plus

Able to keep confidential information that is private and personal in nature

Knowledge of Audio Visual Systems to include Audio, Video, and Lighting a plus

Areas of Expected Proficiency:
Strategy & Planning
Assist in developing long-term strategies and capacity planning for meeting future hardware needs.
Acquisition & Deployment
Conduct research on products in support of hardware procurement and development efforts. Evaluate and recommend products for purchase.
Operational Management
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
Where required, administer and resolve issues with associated networking software products.
Receive and respond to incoming calls, support requests, and/or e-mails regarding problems.
Provide advice and recommended course of action, involving rather complex issues, using terminology and concepts that are understandable in user-friendly layman's terms
Provide customer service and regular guidance to end users, most of which is technical.
Ensure that equipment and systems are in proper working order.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring technical operations.
Develop and maintain an inventory of department equipment
Accurately document instances of equipment or component failure, repair, installation, and removal.
If necessary, liaise with third-party support and PC equipment vendors.

Other Expectations: - Actively and collaboratively participate as a member of the staff team
Keep phone and email communications responsive
Perform all other duties as assigned

Physical Expectations: - Definitions: N (Not Applicable) -Activity is not applicable to this position
O (Occasionally) - Occupation requires this activity up to 33% of the time (0 to 3 hrs/day)
F (Frequently) - Occupation requires this activity from 33%-66% of the time (3+ to 6 hrs/day)
C (Constantly) - Occupation requires this activity more than 66% of the time (6+ to 8 hrs/day)

Keywords: Rancho Christian Church & School, Corona , Desktop Support Tech 1, Other , Temecula, California

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