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Customer Service HVAC Dispatcher

Company: NP Mechanical Rice Services Inc
Location: Corona
Posted on: September 24, 2022

Job Description:

RICE Services Inc., (A 100% employee owned ESOP - Retirement Program) is looking to hire an organized, friendly Customer Service HVAC Dispatcher to join our team. Fulltime position, Monday through Friday WORK EXPERIENCE

  • Strong Excel skills
  • Construction industry experience a plus Responsibilities:
    • Processing service request as they come in by phone, email, or text
    • Dispatching service calls to the technicians
    • Calling the H-O or builder with the eta of Every service all
    • Supervise all work orders on the service desk, ensuring there are correct notes and parts ordered.
    • Communication with Purchasing Dept re: parts.
    • Communication with our repair companies regarding completion of the repairs & issue that may arise
    • Sending invoices to the builder client to make sure they are updates on the progress and any changes for each service request
    • Staying in contact with our builders for all chargeable work
    • Staying in contact with our builder clients to make sure they are updated on the progress and any changes for each service request
    • Send photos & work orders for each service call to Abby to process the builder's notification and damage log
    • Process returns - gather details and documents needed for Part return.

      Requirements:
      • Must be able to live and model our core values: Respect, Integrity, Safety and Quality.
      • Strong worth ethic and have loyalty and integrity
      • Computer literate with proficiency with Microsoft Office and related spreadsheets and database software.
      • Team Player and able to work well under pressure
      • Must be able to deal effectively with builder representatives, field staff, and other departments.
      • Possess excellent customer service skills
      • Maintain regular attendance and punctuality PI190569630

Keywords: NP Mechanical Rice Services Inc, Corona , Customer Service HVAC Dispatcher, Other , Corona, California

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