Client Experience Associate

Company: Bron, Inc.
Location: Temecula
Posted on: November 19, 2022

Job Description:

We are currently seeking an experienced Customer Service Representative to join our growing company. The Customer Service Representative is the service liaison between the customer and Bron, Inc. The Customer Service Representative will have exceptional communication skills and be genuinely excited to grow with a company.

Rated as one of the top 150 companies in the US, Bron Inc offers the following:

• 
  
• Growing Company with Opportunities for Advancement
  
• $17.50 per hour to start
  
• Paid Training
  
• 49 PAID DAYS OFF PER YEAR
  
• 9/72 schedule after 90 days
  
  • 
    
  • Up to 26 Employee Appreciation Days
    
  • 2 Weeks Paid Vacation
    
  • 6 Paid Company Holidays
    
  • 4 Paid Floating Holidays
    
  • 3 days sick time
    
    
    
  • Company 401k Contribution
    
  • Health, Dental & Vision Insurance
    
  • Great office Space
    
    • 
      
    • Office Snacks & Drinks - Many company paid lunches
      
      
      
      
      Requirements:
      
      
      • 
        
      • 2+ years in customer service, client relations, or account management
        
      • MS Word - Intermediate
        
      • MS Outlook - Intermediate
        
      • MS Excel - Intermediate
        
      • Self-starter/motivator that demonstrates strong work ethic.
        
      • Ability to interact competently and professionally with clients and other business units.
        
      • Eager to take initiative to deliver a remarkable client experience.
        
      • Comfortable taking on a leadership role and support role within a team (must work well with others)
        
      • Mortgage Servicing experience a plus
        
        
        Essential duties and responsibilities include but are not limited to the following
        
        
        • 
          
        • Develop and maintain positive client relationships.
          
        • Properly document all client correspondence.
          
        • Respond promptly to all client calls, voicemails, chats, and e-mails.
          
        • Work extensively with clients to resolve requests, or issues in an effort to retain our clients' service and relationship.
          
        • Ability to personalize interactions with clients, while using a positive approach, and set appropriate expectations to resolve conflict.
          
        • Demonstrate sound judgment and decision-making abilities.
          
        • Maintain a professional demeanor, attitude, and appearance.
          
        • Promote a positive and professional work environment.
          
        • Accepts coaching and feedback and takes necessary steps to improve performance through commitment to learning and growth.
          
        • Maintain up to date knowledge of all provided products and services.
          
        • Communicate effectively and work collaboratively with all business units.
          
        • Must preserve company assets by acknowledging and adhering to company policies.
          
          
          Knowledge, Skills & Abilities
          
          
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          • Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or methods to best fit the situation; able to deal with frequent change, delays, or unexpected events.
            
          • Attention to Detail: Ability to master tasks and have pride in quality of work. Being able to get it right the first time.
            
          • Communication: Superior verbal communication and writing skills, expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension skills; keeps others informed; selects and uses appropriate communication methods.
            
          • Dependability: Committed to doing the best job possible; follows instructions, responds to management direction; keeps commitments; meets attendance and punctuality guidelines; responds to requests for service and assistance in a timely manner.
            
          • Initiative: Recognizes and acts on opportunities; sets and achieves challenging goals.
            
          • Judgement: Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision-making processes; makes timely decisions.
            
          • Math: Apply basic mathematical concepts when needed. Occasionally calculate various practical equations.
            
          • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle or feel. The employee is occasionally required to stand, walk, and reach with one's hands and arms.
            
          • Problem Solving: Develops alternative solutions; gathers and analyzes information skillfully; Identifies problems in a timely manner; resolves problems in initial stages; works well in group problem-solving situations.
            
          • Planning/Organization: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes and schedules work involved with other individuals; develops realistic action plans.
            
          • Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
            
          • Desired Start Date - Immediate
            
            
            
            
            If you have what it takes to succeed in this role and would like to join a growing organization filled with exceptional, positive, and motivated individuals, this is the place for you!
            
            We look forward to hearing from you!
            PI196967551

Keywords: Bron, Inc., Corona , Client Experience Associate, Other , Temecula, California