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Front Desk Attendant

Company: FirstService Residential
Location: Corona
Posted on: November 25, 2022

Job Description:

*Job Title: *Front Desk Administrative

*Reports to*: Operations Manager

*Location: * Temescal Valley, CA

*SUMMARY: *

To support the operations of the association through customer support at the onsite facility which may include front desk reception duties, community event support, facility reservations, fitness center monitoring, pool check-ins and administrative functions.

*PRINCIPAL PERFORMANCE REQUIREMENTS* include the following. Other requirements may be assigned.

*Coordinate and Administer Facility Usage*

* Assist in providing new and replacement access fobs to residents.
* Assist in gate controls.
* Assist in monitoring adherence to facility policies and guidelines.
* Respond to homeowner inquiries regarding facility usage.
* Responsible for registering, recording and monitoring facility rentals and room set-ups.
* Assist in the implementation of all Association and FirstService Residential sponsored community events when requested.
* Demonstrate and monitor the operation of the multi-media equipment by homeowners and their guests.

*Fiscal*

* Responsible for collecting all revenue received from facility rentals and card access registration, adhering to company policy (no cash accepted).

*Administrative*

* Responsible for front desk operations. Including but not limited to telephone, clerical activities, interfacing with residents, and other duties as necessary.
* Handle customer service calls and issue corresponding work orders, in accordance with established procedures.
* Receive all material delivered to the onsite office, process it, and forward to the responsible parties.
* Handle all aspects of issuance of resident identification access cards, gate remotes, resident registration, and maintain appropriate computer and paper files.
* Maintain lost and found depository.
* Monitor and report any violators of the policies and guidelines to the Compliance and Architectural Coordinator.
* Must be able to handle multiple tasks concurrently.
* Maintain parking logs daily and assist with parking violation tickets received from patrol service.

*QUALIFICATIONS: *

*To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*

* Must be knowledgeable and adept with Connect, Microsoft Outlook, Word and Excel.
* Professional attire required.
* Must have administrative background and be able to demonstrate organizational skills and the ability to prioritize.
* Demonstrates effective oral and written communication skills.
* Must be able to independently answer and place telephone calls.
* Must be able to sit at a desk for long periods of time.
* Must have excellent customer service skills.
* Proactive in seeking additional work when assigned tasks are completed.

*HOURS: *

Monday-Sunday from 10am-10pm. Weekends are necessary. Overtime opportunities will be offered occasionally.

*EDUCATION and/or EXPERIENCE*

* Some college or technical education.
* Previous customer service experience.

*LANGUAGE SKILLS: *

Proficient in English

Bilingual Spanish helpful.

*MATHEMATICAL SKILLS: *

Excellent general math skills.

*REASONING ABILITY: *

Excellent reasoning ability and analytical skills.

*PHYSICAL DEMANDS: *

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Must be able to lift 25lbs.
* Must have finger dexterity for typing/using a keyboard.
* Verbal ability to effectively communicate with homeowners, co-workers and Board members.
* Writing ability to formulate effective correspondence necessary to perform the job.
* Must have use of vehicle, possess current driver's license and state mandated vehicle insurance with FirstService Residential listed as certificate holder.
* Must be able to hear in order to receive telephone calls and voice mail messages.
* Must be able to sit for long periods of time, keyboarding in front of computer terminal.
* Must be mobile in order to move around office in order to make copies, send mail and faxes and oversee facility usage in the Clubhouse.

*WORK ENVIRONMENT: *

The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasional overtime may be required.

Consistent, punctual and regular attendance required.

*About Us: *

FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

_FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances_

Job Type: Full-time

Pay: $17.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Relocation assistance
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift

Ability to commute/relocate:
* Corona, CA 92883: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* This position will require weekends. Is this acceptable to you?

Experience:
* Customer service: 2 years (Required)
* Front Desk: 1 year (Required)

Shift availability:
* Day Shift (Required)
* Night Shift (Required)

Work Location: One location%58047475%

Keywords: FirstService Residential, Corona , Front Desk Attendant, Other , Corona, California

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