RV Resort Guest Services Attendant (GSA)
Company: Pechanga Resort Casino
Posted on: November 25, 2022
*General Summary: *The RV Resort is part of the Pechanga
experience and is a hospitality enterprise. The Guest Services
Attendant (GSA) is responsible for creating a memorable experience
for all guests. This includes indoor and outdoor tasks such as
welcoming guests, processing reservations (over the phone and in
person), patrolling the sites, and maintaining the cleanliness of
the property, while providing excellent guest service. This
position requires the individual to have great attendance and be
flexible to work all shifts, including weekends and holidays to
support the operation 365 days a year.
*Pechanga's Core Values: * We are part of the Pechanga family. We
take pride in our core values, which are *Pride*, *Passion*, and
We also strive to meet our _Pechanga Service Guarantees_: Know your
Pechanga, Exceed Expectations, Take Pride in Appearance, Build
Relationships, Acknowledge all Guests
*Pechanga Service Agreement: * RV Resort Guest Services Attendants
are at the forefront of customer service. Positive interactions
with guests ensure repeat business in the future. Welcoming an
incoming guest with a friendly smile and warm greeting goes a long
way and assures they leave the premises with a positive impression
of the company. Team Members should treat guests with respect, and
make it clear that their business is appreciated.
*Duties and Responsibilities: *
--- Assists RV Resort guests with check-in/check-out process, books
reservations (sites and clubhouse) processes payments, and posts
charges using software system (RMS and Micros).
--- Acknowledges every customer with exceptional and courteous
--- Maintains complete knowledge of site types and locations,
amenities, rates, discounts, availability, special packages,
promotions, concerts, and upcoming events at Pechanga Resort
--- Performs administrative work with accuracy including filing of
various documents and guest agreements.
--- Responds to guest requests promptly, efficiently, and
--- Creates reports and operates cash register, computer, fax and
--- Completes open and closing shift duties including preparing
cash register, site checks, reconciling transactions (cash and
credit) and contacting guests regarding their outstanding
--- Performs pre and post site patrols to welcome and engage
guests, and ensure guests are enjoying the property, as well as
adhering to resort policy.
--- Creates, maintains, and submits a daily activity log.
--- Responds to guest requests (unlocks/locks sewer dump station,
prepares propane tanks, unlocks BBQ, cleans and disposes of dog
waste, performs landscaping).
--- Maintains organization and cleanliness of the property at all
times (inside and outside sites, dog park, guest amenity area, and
pool) and addresses/resolves any issues that may arise.
--- Performs all other duties and projects as assigned.
*Education and Experience: *
--- High School Diploma or general education degree (GED)
--- Minimum of one (1) year hospitality, retail, or related
--- Cash handling experience preferred.
--- Attention to detail and problem-solving skills.
--- Great interpersonal and organizational skills.
--- Strong written and verbal communication.
--- Basic math skills.
_Disclaimer: The above information on this description has been
designed to indicate the general nature and level of work performed
by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all
duties, responsibilities, and qualifications required of employees
assigned to this job._
Job Type: Full-time
Pay: $17.00 per hour
* 8 hour shift
* Weekend availability
Ability to commute/relocate:
* Temecula, CA 92591: Reliably commute or planning to relocate
before starting work (Preferred)
* Hotel & Accommodations Guest Services Staff: 1 year
* Hotel experience: 1 year (Preferred)
Work Location: One location%58047475%
Keywords: Pechanga Resort Casino, Corona , RV Resort Guest Services Attendant (GSA), Other , Temecula, California
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