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Business Analyst

Company: Horizontal Talent
Location: Temecula
Posted on: August 4, 2022

Job Description:

Job Description:

  • Reviews, analyzes, and evaluates business systems and user needs.
  • Formulates systems to parallel overall business strategies.
  • May require a Bachelor's degree in a related area and 1-3 years of experience in the field or in a related area.
  • knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Relies on instructions and per-established guidelines to perform the functions of the job.
  • Primary job functions do not typically require exercising independent judgment.
    The BSA will be a member of the System Process and Strategy (SPS) team supporting the Temecula Customer Service organization.
    This position will provide high quality support and analysis/trending for various applications, commercial processes, and coordinate with IT for hardware.
    The BSA will develop relationships with the various IT and business teams to achieve timely and efficient support for the Customer Service team.
    Success is defined by the level of internal and external customer satisfaction.

    What You Will Do:

    Work directly with functional area teams to evaluate, resolve, and trend issues that impact Customer Service operations and/or project objectives:
    determine when to escalate issues to appropriate levels of management.
    Maintain accurate process and troubleshooting documentation.
    Interact with cross-functional teams and follow-up with team members to ensure timely completion of tasks to support the Customer Service system.
    Coordinate with Customer Service and IT teams to ensure necessary hardware and access for CS resources.
    Support of SPS projects as required.
    Other as assigned

    Education And Experience, You'll Bring:

    Bachelor's Degree in a related field, or an equivalent combination of education and work experience preferred.
    Experience, preferably in a Commercial/Customer Service environment.
    Competency working as a team, problem identification/solving and documentation.
    Strong written and presentation skills; ability to communicate effectively and timely with all levels of the organization and management.
    Aptitude to learn and or troubleshoot Customer Service applications and processes.
    Personal integrity and courage to escalate issues and to advocate for responsible solutions to management.
    Adaptability and flexibility including the ability to manage deadline pressure, urgent resolution requests, ambiguity, and change

Keywords: Horizontal Talent, Corona , Business Analyst, Professions , Temecula, California

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