Customer Service Representative
Company: Rapid Response Monitoring, Inc.
Location: Corona
Posted on: September 15, 2020
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Job Description:
Overview:Rapid Response is looking for Customer Service
Representatives who are professional, patient, and caring. We
provide you with an extensive 4-week paid training program in a
structured team-oriented environment. This training will equip you
with the necessary skillsets to handle emergency alarms,
procedures, and protocols to protect life and property. Working as
a Customer Service Representative on our team will be a rewarding
position where you can make a difference and help someone every
day.Responsibilities:* We provide the training and knowledge to
effectively handle security alarm emergencies for residential and
commercial businesses* Process inbound/outbound calls from
customers and authority agencies* Provide thorough customer service
and support to our customers* Follow protocols and procedures to
maintain accurate quality assurance* Maintain full knowledge of new
policies and training materials* Successfully complete all required
training classesQualifications:* Associate degree from accredited
College or equivalent Military experience* Customer service
experience preferred* Proficient written and verbal communication
skills* Detailed-oriented, precise, and empathetic with a sense of
urgency* Ability to be licensed in all required areasPerks and
Bonuses:* Annual salary increases and performance bonuses* Medical,
Dental, Vision, and 401k* Bilingual in Spanish - $1.00 p/h* Fun
Company events and giveaways* Free gym membership* Pizza
Friday!About us:Rapid Response Monitoring is the leading provider
of electronic security monitoring. Founded in 1992, we have been
growing at a steady pace and occupy a state-of-the-art facility
located in downtown Syracuse, New York. We opened our second
location in Corona, California in 2015. Our companys mission is to
protect life and property and our people are the key to our
companys success. Rapids employees provide the very best service
and protection available. Learn more at
Keywords: Rapid Response Monitoring, Inc., Corona , Customer Service Representative, Sales , Corona, California
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