Regional Technical Service Rep- Spanish & English-Speaking

Company: Polaris Inc
Location: Corona
Posted on: November 19, 2021

Job Description:

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to Think Outside. JOB SUMMARY: Our Polaris Bilingual Spanish-speaking Regional Technical Service Representative will be responsible for delivering world class advanced technical product support to our Polaris dealer partners, ultimately ensuring world class vehicle service experiences for our dealers and customers in either the South Central &/or Southwest Regions of the United States. ESSENTIAL DUTIES & RESPONSIBILITIES: Team and Department Leadership * Provide daily technical product assistance via phone and case management for our dealership technicians as it relates to vehicle systems and component diagnostics and repair procedures. * Coordinates one-on-one virtual or on-site time with select dealership technical staff to supplement and enhance product diagnostic capabilities. * Supplements our diagnostic and technical training curriculum with personalized dealership technical development plans. * Continually assess dealership technical capabilities through interactions. Responsible for ongoing diagnostic technical training and feedback regarding dealership best practices to help guide dealers in their day-to-day diagnostic and repair operations. * Using case filters, advanced analytics, and expertise, identify emerging regional field trends and present findings to internal content development teams and provide recommendations for enhanced dealer diagnostic reference materials. * Represent the voice of the dealer network as it relates to product quality and diagnostic needs. * Serve as the liaison between dealership service staff, Service Engineers, Polaris Engineering and Quality to identify root cause and develop service procedures for emerging field issues. * Proactive regional channel management as it relates to customer experience by evaluating vehicle down time, incident response (IR) cycles, dealer response time and overall dealership diagnostic and technical service capabilities. Ability to think critically about options and provide recommendations for resolution. * Assist dealership service technicians by conducting on-site product diagnostic and repair assistance for the most challenging and complex technical needs. * Facilitate and manage corporate escalations regarding vehicle performance issues and failures. Process Improvement & Quality Focus * Identify, develop and deliver immediate and long-term individual dealership technician development plans to elevate technician diagnostic capabilities, ultimately improving technician efficiency, and reducing customer product downtime. * Identify and co-develop standardized reference materials and procedures to proactively manage regional product technical trends. * Serve as a regional technical liaison to other areas of the business as it relates to voice of dealer and region regarding technical product trends. * Monitor trends in dealer feedback and remove barriers for teams to deliver world class service. Define Department Direction/Lead Change * Identify and co-develop dealership change management plans for adoption of new vehicle diagnostic systems, tools and resources that improve dealership technical ability and efficiency. * Co-develop and execute development plans as it relates to strategic initiatives for on-vehicle and connected technical innovation. * Lead special projects as assigned. SKILLS & KNOWLEDGE * Candidates must be bilingual with written and verbal fluency in both English and Spanish. * Minimum of 5+ years in a vehicle technical service support role. Auto, Powersports, Ag, Heavy Equipment, Marine dealership technician experience a plus. * Bachelor's degree in Business Management, Industrial Science, or related field preferred. * Demonstrated leadership and coaching skills. * Strong desire to deliver industry-leading vehicle technical service and build strong dealer relationships. * Highly motivated, detail- oriented, self-starter with ability to work under pressure individually or in a team environment. * Strong ability to methodically evaluate complex problems and provide recommendations for resolution. * Excellent written and verbal communication skills (English and Spanish). Ability to articulate thoughts and ideas. * Strong track record of managing difficult conversations under contentious circumstances. * Ability to adapt and work well under pressure and ability to manage confidential information required. * Proficient PC skills - Microsoft Word, PowerPoint, and Excel. * Proficient in AS400, Oracle, Showcase & CRM. WORKING CONDITIONS * Fast-paced office environment. * Open to remote-based candidates. * Successful candidates will be capable and comfortable providing diagnostic support via phone and case support. * Ability to engage in sensitive, complex vehicle technical challenges on-site at dealerships with dealership technicians and product owners. * Approximately 80% of your time will be spent providing support from your office. Approximately 20% of your time will be spent on-site at dealerships providing in-person, hands-on assistance. * Flexibility for short notice travel -20% as needed. * Reliable transportation and valid driver's license required. We are an ambitious, resourceful, and driven workforce, which empowers us to Think Outside. Apply today! About Polaris As the global leader in Powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. With annual 2020 sales of $7.0 billion, Polaris' high-quality product line-up includes the Polaris RANGER--, RZR-- and Polaris GENERAL--- side-by-side off-road vehicles; Sportsman-- all-terrain off-road vehicles; Indian Motorcycle-- mid-size and heavyweight motorcycles; Slingshot-- moto-roadsters; snowmobiles; and deck, cruiser and pontoon boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with parts, garments, and accessories, along with a growing aftermarket portfolio, including Transamerican Auto Parts. Polaris' presence in adjacent markets includes military and commercial off-road vehicles, quadricycles, and electric vehicles. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com EEO Statement Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

Keywords: Polaris Inc, Corona , Regional Technical Service Rep- Spanish & English-Speaking, Sales , Corona, California