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Customer Service Representative

Company: PrideStaff
Location: Temecula
Posted on: September 20, 2022

Job Description:

Local Telecommunications company in Temecula is looking for experienced Customer Service representatives. Must have at least 1 year of recent Customer Service experience. Call Center experience is a huge plus. Bilingual Spanish is a huge plus. Experience with answering a high volume of calls and Microsoft Word & Excel. This is a Temp to Hire position Monday - Friday 8am - 5pm. Pay is $17 Job Responsibilities: As a Customer Service Representative, you will be responsible for taking inbound calls from customers regarding products and service as well as provide general information regarding questions/issues. Responsibilities for the Customer Service Representative may include:

  • Answering in bound calls from customers in a professional manner
  • Researching information using multiple resources and route call to the appropriate resource
  • Provide customers with product and service information and resolve customers concerns and complaints
  • Enter customer information in the system and identify and escalate priority issues
  • Completing call log and producing call reports
  • Provide follow up customer calls when necessary Job Requirements
  • Excellent communication skills (both written and verbal)
  • Previous sales experience
  • Strong data entry / typing skills and computer skills
  • Experience selling products or services over the phone
  • Must be willing to submit to a background check and/or drug test
  • Must be age 18 or older .Job Requirements:
  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Keywords: PrideStaff, Corona , Customer Service Representative, Sales , Temecula, California

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