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Order Processing / Customer Service Representative

Company: Second Story Home
Location: Corona
Posted on: September 24, 2022

Job Description:

We are immediately looking a full time on-site Customer Service / Order Processing Specialist to join our team! We are looking for a friendly, open-minded, dynamic individual with strong work ethics and a willingness to learn. We offer a fun and supportive work environment for someone who can be efficient and organized.
We are a furniture design house and online retailer that specializes in modern furniture for the modern family. Our mission is to bring together quality construction, compassionate service, and uncompromising style in order to provide the best possible experience for our customers.
Responsibilities :
Maintain daily order processing and customer service workflow for for e-commerce and store accounts. Previous experience of the ordering and shipping process and workflow a must (PO, invoicing, shipping, BOL, inventory)
Handle and service customer / vendor inquiries, tickets, requests, and complaints
Work with warehouse team on managing daily orders with Fedex/UPS and LTL shipments
Provide information about our product and services
Troubleshoot and resolve product issues and concerns with customers and consumers
Assist and support other departments with necessary order and shipping related data and reports
Help maintain or improve standard operating procedures through team collaboration and feedback
Previous experience in order processing (entering SOs/POs/Invoicing/Batch) a must
Must be familiar with windows platform and MS office suite (Outlook, Exce, Word)
Knowledge of Sage CRM platform a plus
You must be a self starter and able to work independently with minimal supervision
Must be organized and detail oriented in order to keep track and follow up with timely requests, tasks and duties
Ability to prioritize and multitask when in busy situations
Good communication and interpersonal skills
Work Details and Environment:
Dress Code: Casual
Hours: Full time M-F 7am-3:30pm
Benefits: Sick days, Health Care and 401K available
Work in a small team and office environment
Friendly Coworkers :D
Where you start doesn't mean its where you stay. We offer opportunities to grow and look for proactive individuals who want the challenge.
Pay range depends on experience. Experience in the home furnishings industry with Wayfair/Walmart/Target/Amazon platforms and knowledge of Sage CRM/Opal suite a plus
Must be a high school graduate. Some college or AA preferred. We are looking to hire this qualified individual immediately.

Keywords: Second Story Home, Corona , Order Processing / Customer Service Representative, Sales , Corona, California

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